Customer Program Manager - Military veterans preferred

Join our “Budapest Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Customer Program Manager

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will manage multiple levels of customer interaction and serve as a single point of contact to one or more of DHL Global Forwarding’s large strategic customers with customs brokerage business across multiple countries, with a focus on innovative solutions, business growth, profitability, and customer loyalty.

Key Responsibilities:

• Providing shipment status for urgent items
• Sanity check on commercial and customs related documents / information before clearing and follow up
• Incident analysis and supplier education (solving of common and returning issues)
• Support customs department in the settlement declaration from Inward Process Relief and other related declarations
• Escalations, incident management
• Support the overall account and ensure SLA & Contractual Agreements are in line
• Customer centric management to deliver client needs
• Lead/Support customer projects and support operations in conjunction with customer and IT
• Adhere to SOPs and SLA Contractual Agreements
• Adhere to Air/Ocean general KPIs
• Liaise closely with DGF operations to ensure strong communication links are maintained
• Reviewing KPI’s with KAM/Operations to identify areas of improvement.
• Customer BRM, preparation, attendance and follow up
• Host and attend customer interface conference calls
• Co-operate, and work very closely with other team members in other locations.
• Deliver and develop KPI for each leg movement and help operations to deliver the service Performance.
• Recommend process improvement ideas for the trade lane and conclude in discussion with DGF Country Team  

• Professional experience:  supply chain experience,severalyears of work experience from the operation
• Language skills: fluentEnglish language knowledgeGerman or French language skills might be helpful, but not mandatory
• Technical skills: MS Office, especially strong Excel skillsSAP, Power BI, CargoWise 1 knowledge is an advantage

Required Skills/Abilities:

• Customer focus
• Good problem-solving and organizational skills
• Ability to work independently
• Effective decision-making
• Excellent oral and written communication skills
• Cooperation
• Activity, proactivity
• Precision and attention to details
• Result-oriented, ability to meet dead

Apply now and embark on an exciting journey with us! We offer:

• As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
• Annual bonus – based on achievable KPIs
• Extensive cafeteria package
• Flexible working location:
  You may choose to work in home office;
  You can enjoy the facilities in our modern office in case you prefer working on-site
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes,
  and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding, child birth, funeral
• Referral bonus
• Long service award - starting at 3 years of seniority
• Extra paid time off for your birthday
• MAKASZ benefits card and other special employee discounts
• We are an AYCM sport pass partner
• Extended medical check
• Group insurance
• Gaming room and massage chair in the office, if you need to switch off during your break time
• Regular company events in the form of yearly company days, team buildings, family day, CSR actions
• Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
• Personalized learning & career platform for your professional development to help you achieve your next career goal with us! 

What’s Next?

After submitting your application, we try to review your CV as soon as possible. If we find you would be a good fit for one of the open positions, we will contact you shortly by phone. Since we have global centralized recruiting team, you may receive call from outside of Hungary. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office. After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding. We can’t wait to welcome you to our team!

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.