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Title:                            Central Desk Administrative Supervisor

Reports To:                 TBD

FLSA Status:               Exempt

Last Revised:             04/11/24

As a Central Desk Administrative Supervisor, your essential job functions include:

Leadership ( 100%)

• Lead efforts to streamline central desk operations and mitigate challenges related to cost management and knowledge gaps in estimating, parts, and APIs.
• Collaborate with cross-functional teams to address the complexity and resource constraints that have led to siloed understanding of central desk setup.
• Oversee the implementation of strategic initiatives to enhance central desk functionality and performance.
• Introduce an Operations Technology Administrator role to alleviate administrative burdens and facilitate the setup of Central Desks.
• Define the responsibilities of the Operations Technology Administrator, including setting up Central Desks, implementing project plans, auditing processes, arranging training, and managing software licenses and devices.
• Work closely with divisional subject matter experts (SMEs) to ensure effective dissemination of information to regional and zone levels.
• Provide leadership and support to Central Desk administrators, fostering a collaborative and high-performing team environment.
• Conduct a comprehensive evaluation of central desk cycle time and system effectiveness, leading to the development of job descriptions, key performance indicators (KPIs), and auditing structures for Central Desk staff.
• Collaborate with stakeholders to identify opportunities for improvement and implement solutions to enhance central desk efficiency and effectiveness.

Other Duties as Assign

Competencies Required

• Demonstrated Leadership Skills
• Excellent Communication Skills
• Strategic, Value-based Selling Skills
• Results Driven
• KPIs
• Customer Focus
• Critical Thinking
• Coaching and mentoring through effective communication
• Industry/Product Knowledge

Position Requirements

• Minimum of 5+ years of strategic sales experience required
• 7+ years proven experience in a similar environment
• Auto and reconditioning industry experience preferred

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Travel as necessary (up to 75%)

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies .

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.