Manager, Billing/Credit Ops & Systems - Military veterans preferred

Basic Purpose
Provides direction and leadership in the development and support of the company’s interval data system and its related systems. In collaboration with Information Technology & Telecommunications(IT&T), creates the long-term strategy and planning of entire system, as well as short-term planning, development, implementation and maintenance of company’s customer information and meter data management systems. Manages all processes that impact company revenue, reserve rates, write-offs, and credit and collection policies. Interacts with regulators and auditors on a regular basis. Assures compliance with corporate policies and procedures, legal and regulatory requirements and generally accepted business practices.

Essential Duties and Responsibilities
Develops short-term technical business plans for the meter data management system and supports the development of long-term plans, ensuring that capacity planning and research & development are addressed as necessary

• Partners with business units to understand business requirements and translates the plans to technical possibilities.

• Develops and tracks action/implementation plans

Organizes the department consistently with tactical and strategic objectives

• Adjusts staff assignments when implementing new technologies and/or changing business requirements.

• Coordinates with the project management office to ensure that all major projects are appropriately monitored and costs are controlled.

Oversees and manages the Billing, Credit, and Final Bills functions:

• Ensures timely and accurate processes of bills, customer payments, collections, account write-offs and company reserve rates.

• Ensures bills comply with all regulatory requirements; completes rate changes as required; processes payment files timely.

• Accountable for credit policies for all customers; monitors monthly aging reports; improves processes to reduce fraudulent activity on disconnected customers; monitors active arrears data; develops payment options.

• Supervises day-to-day activity related to inactive account receivables and interacts with other departments to develop reserve rates.

• Responsible for accuracy of meter data management system.

Primary relationship manager and liaison between IT&T and customer service leadership. Works with peer leaders, directors, and vice presidents to establish direction, prioritize projects and develop strategy for customer service related technologies.

In conjunction with IT&T leadership, provides leadership in the development and implementation of the strategic and operating plan for customer information systems by investigating current technology and making recommendations to management for enhancements and process improvements.

Ensures that all necessary controls are in place and are appropriately updated and tracked, specifically areas that fall within the Sarbanes-Oxley required compliance areas. Designs, implements and monitors internal controls to ensure system changes and the processes for completing them have data integrity. Enforces and manages adherence to change management procedures and processes for all changes introduced into the customer information system and the meter data management system.

Verifies that plans are executed in accordance with good project management practices.

Coordinates with IT&T leadership and internal customers to develop metrics and service level agreements and manages toward exceeding expectations. Monitors and frequently communicates results.

Directs personnel activities of staff (i.e. hires, trains, rewards, disciplines, motivates, etc.).

Negotiates and administers vendor contracts for customer information systems services.

Continually evaluates current business processes and seeks to improve internal operations wherever possible.

Encourages staff to seek out business processes where technology solutions will improve business operations.

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.

Monitors and enforces all compliance requirements for area of responsibility.

Performs related duties as assigned.

Essential Education, Skills, and Environment
Education and Work Experience
Bachelor’s degree in the area of specialty from an accredited school and 6 or more years of related experience with one year of project management or leadership experience and two years of technical, hands-on, business problem analysis and resolution experience.

Candidates that do not possess a bachelor’s degree must have 10 or more years of related experience with one year of project management or leadership experience and two years of technical, hands-on, business problem analysis and resolution experience.

Specialized Knowledge and Skills
Demonstrated leadership and negotiation skills. Ability to implement and manage large system implementations. Working knowledge of existing Banner Customer Information System and Meter Data Management Systems. In-depth knowledge of interval data submittal process for the Energy Imbalance Market. Ability to prioritize, accomplish multiple priorities and make effective decisions in an ever-changing, dynamic, business environment. Interpersonal skills that enable communication with employees at all levels within the organization.

Equipment and Applications
PCs, word processing, spreadsheet and database software.

Work Environment and Physical Demands
General office environment. No special physical demands required

Annual Salary: $119,400 (Min) to $140,400 (Mid); Up to 15% Short Term Incentive Plan target opportunity at the discretion of the company. This is a non-represented position.

We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.

• Medical
• Pharmacy
• Dental
• Vision
• Life Insurance & AD&D
• Wellness
• Flexible Spending Accounts
• 401(k) fixed contribution – company contributes 4% regardless of employee’s contribution
• 401(k) match – company matches 100% of the employee’s first 6% contribution; immediate vesting
• Adoption assistance
• Tuition Assistance
• Paid Time Off (PTO)
• 12 paid holidays
• Parental leave
• Military leave
• Bereavement leave
• Short-term and long-term disability
• Identity Theft Protection – company paid
• Visit our Corporate website for detailed information and other benefits offered

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711

Depending on qualifications of applicants, this position may be filled at a lower level than that which is posted such as _______, _______, or _______(excludes Bargaining Unit positions).

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