Pharmacy Patient Support Rep/UKHC - Military veterans preferred

2025-05-08
University of Kentucky
Other

/yr

  employee   contract


Lexington
Kentucky
40502
United States


University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job TitlePharmacy Patient Support Rep/UKHCRequisition NumberRE49813Working TitlePharmacy Patient Support Rep/UKHCDepartment NameH5000: CHANDLER - RETAIL PHARMACYWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
HS
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
2 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires use of a computer workstation, completion of tasks with repetitive motions.
Shift
Primarily day shift; Monday through Friday
Job Summary
Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope.
Skills / Knowledge / Abilities
Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.
Does this position have supervisory responsibilities? NoPreferred Education/Experience
Customer Service skills; Call center experience preferred; Healthcare customer service.
Deadline to Apply05/06/2025Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, pharmacy, customer service, etc.).
    • None
    • More than 0, up through 20
    • More than 21, up through 40
    • More than 41, up through 60
    • More than 61, up through 80
    • More than 81
  2. * Are you familiar with or have you previously used a multi-tenant VOIP phone system?
    • Yes
    • No
  3. * Do you have any direct knowledge of medical record charting in a clinic or hospital setting?
    • Yes
    • No
  4. * Do you have training or experience working with UKHC's registration/scheduling system Epic?
    • Yes
    • No
  5. * Please describe an instance in which you dealt with a difficult customer. What was the outcome?

    (Open Ended Question)


Applicant Documents
Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter




    Equal employment opportunity, including veterans and individuals with disabilities.

    PI270354096

     

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