Systems Administrator - Military veterans preferred

Position Title: Systems Administrator

Date: May 6, 2025

Location: San Juan-Cupey, PR

Company: Popular Bank

General Description

We are looking for a System Administrator for the Enterprise Platforms Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring a high level of quality of the delivered product.

Essential Duties and Responsibilities

• Administers, coordinates, manages, and supports the assigned application or applications to ensure the correct performance.
• Lead in documenting the application user and/or technical documentation and maintain it up to date
• Map and document interfaces between legacy and new systems.
• Design application measurement, assessment, and quality improvement programs where applicable.
• Ensure the application is compliant with technical regulatory requirements and Popular Information Security Guidelines.
• Work closely with programmers and developers to develop solutions and build new systems and IT frameworks.
• Troubleshoot any technical issues
• Lead incident investigations for assigned applications, ensuring swift and effective resolution.
• Assist the programming and TechOps department in the prompt resolution of incidents as well as ensuring that root cause and mitigation plans are followed.
• Maintain current knowledge of relevant technologies, best practices, and business processes related to the application being administered.
• Finds innovative ways to improve an existing process to make it more efficient or more effective.
• Translate client requirements into detailed BRD (Business Requirements Document). Writes user stories that are clear, concise and easy-to-understand and implemented by the development team. Groups stories into themes and epics as necessary.
• Plan and execute changes tests and certification to ensure that programming modifications comply with business requirements and are correct.
• Integrates the needs of several different stakeholders to produce an overall solution.
• Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
• Gather data to help determine prioritization of work items.
• Conduct and analyze primary research on users, competitors, etc.
• Run and provide reports.
• Responsible for ensuring releases and maintenance are implemented successfully. May require off-hour and weekend on-call support periodically.
• Performs recurring application processes according to their corresponding dates established within the calendar.
• Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
• Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
• Ensures end user support needs are met with a high quality of service.
• Ensures application processes are well documented, revised and updated.
• Maintain request ticket status updated. Add comments to support the ticket status and document priorities established by Business.
• Manage, analyze, and configure system parameters, as well as monitoring and/or execution of system runs as required.
• Ensure that budgets are adhered to, and deadlines are met
• Monitor Vendor's correct invoice as per services provided/requested and establish invoice claims were applicable
• Other duties as needed or required as part of the IT Policy and Procedures.

Education

Bachelor's Degree in Computer Science or Information Systems, or related field.

Experience

• 2+ years of experience working with applications.
• Experience in Agile methodologies is preferred.
• Proficient in MS Office tools (Word, Excel, Visio, Outlook)
• Experience with report design consolidation, report optimization and process management
• Experience analyzing and documenting different system flows, process flows and workflows
• Extremely strong analytical and communication skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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