HM Electronics
Job Category: Manufacturing
Requisition Number: FIELD003483
Full Time
On-site
Earth City, MO 63045, USA
Job Details
Description
As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. Come join our team!
We are currently recruiting for a Field Service Technician II. In this role, you will provide technical field services in low-voltage communications. Scope includes maintenance, troubleshooting, repairs, and installation during visits to St. Louis regional customer visits and occasional nationwide travel. Also includes in-house activity involving facility maintenance, warehouse organization, and bench repairs.
What you will do in the position:
Core Field Service Activities
- Maintenance: Perform scheduled preventative maintenance on equipment & systems at customer sites – typically quick-service restaurants – to ensure optimal performance and prevent failures.
- Troubleshooting: Diagnose technical issues and identify the root cause of problems within drive-thru communication systems at customer locations.
- Repairs: Perform necessary repairs on malfunctioning equipment at customer sites. May involve replacing parts, adjusting settings, or implementing software fixes.
- Installation: Install new equipment at customer locations per manufacturer specifications and ensure proper functionality. May involve mechanical, electrical, and/or software installation.
- Customer Service Visits: Travel to customer sites to provide technical assistance, answer questions, offer training, and build relationships.
In-House Activities
- Facility Maintenance: Contribute to the upkeep and repair of the company’s facilities. May involve general maintenance, minor repairs, and involvement with major operational and facility improvements.
- Warehouse Organization: Assist with the organization and management of the company’s warehouse, including inventory management, parts organization, and ensuring the efficient storage and retrieval of materials.
- Bench Repairs: Perform repairs and assembly of equipment within the company’s workshop. May involve specialized diagnostic tools and soldering equipment.
What you will need to succeed in this position:
- Technical Expertise in Communications Systems. Experience in low-voltage and preferably communication technologies. Specific knowledge of drive-thru communications is a plus.
- Troubleshooting Skills. Ability to diagnose and resolve issues specific to drive-thru audio, connectivity, and hardware.
- Understanding of Audio Systems: Basic knowledge of microphone and speaker operation, audio signal flow, and noise reduction techniques.
- Hands-on Skills: Proficiency in low-voltage wiring, connector termination, basic electronics repair, and using relevant tools and test equipment (e.g., multimeters, audio testers).
- Problem-Solving Skills: Ability to think critically and find effective solutions to technical challenges in a fast-paced environment.
- Organization Skills: Ability to manage time, prioritize service calls, and maintain organized work areas, parts, and tools.
- Communication Skills: Excellent verbal and written communication skills for interacting with restaurant staff and managers, explaining technical issues, and documenting work.
- Customer Service Orientation: Strong focus on providing excellent service and building positive customer relationships.
- Mechanical and Electrical Aptitude: Hands-on skills in both areas are frequently utilized.
- Adaptability and Flexibility: Willingness to travel on short notice and handle a broad variety of tasks.
- Valid Driver’s License required.
Pay Range: $19.86/hour - $26.45/hour. This is the pay range we reasonably expect to pay for the role. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 10 days paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will regularly lift and move up to 50 pounds with assistance and will occasionally lift and move up to 10 pounds.
Job Details
Description
As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. Come join our team!
We are currently recruiting for a Field Service Technician II. In this role, you will provide technical field services in low-voltage communications. Scope includes maintenance, troubleshooting, repairs, and installation during visits to St. Louis regional customer visits and occasional nationwide travel. Also includes in-house activity involving facility maintenance, warehouse organization, and bench repairs.
What you will do in the position:
Core Field Service Activities
- Maintenance: Perform scheduled preventative maintenance on equipment & systems at customer sites – typically quick-service restaurants – to ensure optimal performance and prevent failures.
- Troubleshooting: Diagnose technical issues and identify the root cause of problems within drive-thru communication systems at customer locations.
- Repairs: Perform necessary repairs on malfunctioning equipment at customer sites. May involve replacing parts, adjusting settings, or implementing software fixes.
- Installation: Install new equipment at customer locations per manufacturer specifications and ensure proper functionality. May involve mechanical, electrical, and/or software installation.
- Customer Service Visits: Travel to customer sites to provide technical assistance, answer questions, offer training, and build relationships.
In-House Activities
- Facility Maintenance: Contribute to the upkeep and repair of the company’s facilities. May involve general maintenance, minor repairs, and involvement with major operational and facility improvements.
- Warehouse Organization: Assist with the organization and management of the company’s warehouse, including inventory management, parts organization, and ensuring the efficient storage and retrieval of materials.
- Bench Repairs: Perform repairs and assembly of equipment within the company’s workshop. May involve specialized diagnostic tools and soldering equipment.
What you will need to succeed in this position:
- Technical Expertise in Communications Systems. Experience in low-voltage and preferably communication technologies. Specific knowledge of drive-thru communications is a plus.
- Troubleshooting Skills. Ability to diagnose and resolve issues specific to drive-thru audio, connectivity, and hardware.
- Understanding of Audio Systems: Basic knowledge of microphone and speaker operation, audio signal flow, and noise reduction techniques.
- Hands-on Skills: Proficiency in low-voltage wiring, connector termination, basic electronics repair, and using relevant tools and test equipment (e.g., multimeters, audio testers).
- Problem-Solving Skills: Ability to think critically and find effective solutions to technical challenges in a fast-paced environment.
- Organization Skills: Ability to manage time, prioritize service calls, and maintain organized work areas, parts, and tools.
- Communication Skills: Excellent verbal and written communication skills for interacting with restaurant staff and managers, explaining technical issues, and documenting work.
- Customer Service Orientation: Strong focus on providing excellent service and building positive customer relationships.
- Mechanical and Electrical Aptitude: Hands-on skills in both areas are frequently utilized.
- Adaptability and Flexibility: Willingness to travel on short notice and handle a broad variety of tasks.
- Valid Driver’s License required.
Pay Range: $19.86/hour - $26.45/hour. This is the pay range we reasonably expect to pay for the role. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 10 days paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will regularly lift and move up to 50 pounds with assistance and will occasionally lift and move up to 10 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.
We participate in the e-verify system.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.
Equal employment opportunity, including veterans and individuals with disabilities.
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