Area Supervisor - Military veterans preferred

Position Purpose/Summary

The Area Supervisor is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing supervision of the Field Operations employees in the planning, installation, and maintenance of telecommunications equipment and services.

Primary Duties & Responsibilities

1. Keeps Operations Manager informed of events, happenings, and service opportunities in assigned geographic areas of responsibility.
2. Oversees daily plant operations.
3. Reviews workloads (trouble tickets/service orders).
4. Maintains quality service standards.
5. Frequently inspects ongoing and completed work.
6. Hire, motivate, and lead a high-performing team through coaching, top-tier talent retention, and directed recruiting efforts.
7. Supervises staff, including training, providing work direction, problem-solving assistance, reviewing performance, recommending salary increases, promotions, transfers, demotions, or terminations.
8. Submits information on recommended budget for geographic location of responsibility.
9. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.
8. Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.  
9. Ability to write reports, business correspondence, and procedure manuals.
10. Ability to effectively present information and respond to questions from various groups, including managers, employees, and customers.
11. Ability to add, subtract, multiply and divide numbers up to five places and use such numbers to calculate footage, amounts and basic formulas.
12. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Qualifications

At a minimum, the Area Supervisor must have a high school diploma or equivalent along with 5+ years of utility work experience, a valid driver’s license, and willing to travel, as needed, for business operations.  Additionally, previous telecommunications, management experience, and CPR/Basic First Aid certification are preferred but not required.

Physical Demands 

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

  Standing                 N                        O                        F                         C        

       Walking                   N                        O                        F                         C        

          Sitting                   N                        O                        F                         C        

       Reach Outward                  N                        O                        F                         C        

 Reach Above Shoulder                  N                        O                        F                         C                         

Climbing                  N                        O                        F                         C                     

      Crawling                  N                        O                        F                         C                        

       Squatting/Kneeling                  N                        O                        F                         C                         

  Bending                  N                        O                        F                         C                       

Keyboarding                  N                        O                        F                         C                       

         Driving                  N                        O                        F                         C                         

        Hearing                  N                        O                        F                         C            

                            Perceiving                  N                        O                        F                         C                       

Communicating                  N                        O                        F                         C                             

   Distinguish Colors                  N                        O                        F                         C           

     Outdoor Climate                  N                        O                        F                         C           

Various Terrain                   N                        O                        F                         C          

    Cramped Workspace                  N                        O                        F                         C                         

   Lift/Carry:  

   Up to 10 lbs               N                        O                        F                         C          

   Up to 20 lbs               N                        O                        F                         C        

   Up to 50 lbs               N                        O                        F                         C          

   Up to 75 lbs               N                        O                        F                         C          

 Up to 100 lbs               N                        O                        F                         C          

               100+ lbs                N                        O                        F                         C                                 

     Push/Pull:  

   Up to 10 lbs               N                        O                        F                         C          

   Up to 20 lbs               N                        O                        F                         C        

   Up to 50 lbs               N                        O                        F                         C          

   Up to 75 lbs               N                        O                        F                         C          

 Up to 100 lbs               N                        O                        F                         C          

         100+ lbs               N                        O                        F                         C        

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. 

American Broadband, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.