Dole Packaged Foods, LLC


Deductions Management Specialist

US--

Job ID: 2025-3057
Type: Regular Full-Time
# of Openings: 1
Category: Accounting/Finance
Dole Packaged Foods

Overview

Dole Packaged Foods is a purpose led organization that is a champion of accessible fruit nutrition and builds a brighter future for people through the goodness of fruit.

At Dole, our culture is uniquely driven by core Values. Our commitment to these Values transforms our work into a meaningful journey toward a brighter future together. Here, you'll be part of a respectful, inclusive culture that deeply values our colleagues, customers, and global communities. We strive for excellence, empowering each other to confidently overcome challenges, continuously learn, and achieve world-class results. Guided by unwavering integrity, our actions consistently reflect our commitment to always doing what's right, fostering lasting trust and strong relationships. Through a spirit of collaboration, we cultivate positivity, generosity, and genuine teamwork, enabling collective success toward our One Dole Purpose. Our innovative spirit leads directly to meaningful outcomes and business success.

The Deductions Management Specialist plays a crucial role in ensuring the accurate and timely resolution of customer deductions and disputes. This role is responsible for investigating the reasons behind deductions, working closely with sales and brokers, and ensuring that any discrepancies are resolved in a manner that is both efficient and in line with company policies.

This role can be based as a hybrid position at our Westlake Village CA office or remotely in any of the following eligible locations: AR, AZ, CA, FL, GA, ID, IL, IN, KY, MA, ME, MI, MO, NC, NJ, NY, OH, OK, PA, RI, TN, TX, UT, WI.

Primary Accountabilities:

• Research short pays, determines the support needed to process and/or clear the short pay, and validate when the short pay is authorized
• Follows procedures and policies relative to short pay processing/resolution
• Serves as primary conduit of communication with Dole’s customers and/or brokers and sales team; works with sales and broker network to reduce the number and frequency of unauthorized short pays
• Assist with the resolution and analysis of unauthorized short pays as needed
• Facilitate broker/customer related TPM (trade promotion management) inquires related to short pays
• Provides open short pay reports/analysis as needed
• Ensures proper cash application policies and procedures are being followed
• Reconcile any cash application issues caused by the cash preprocessor
• Acts as backup and is cross trained with other Deductions Management Specialists, Collections Specialists and Sr A/R Analyst
• Other duties as assigned

Experience, Knowledge, & Skills You Bring:       

• 5+ years A/R related experience
• Accounting, collections, deductions, customer service background
• Intermediate to advanced computer skills
• SAP or similar ERP system experience strongly preferred

What You’ll Need to Succeed:

• Passionate about a purpose driven career
• Passionate about collaborating respectfully in diverse and inclusive team environments
• Proactively seeks feedback and continuously improves work quality
• Consistently adheres to ethical standards and maintains transparency
• Actively contributes to achieving collective team goals

Education & Certification:

• High school diploma or equivalent required
• Bachelor’s degree preferred

Physical Requirements:

• Ability to sit and use the computer for extended periods of time; ability to answer phones and use a variety of office equipment; ability to lift 15 pounds and reach overhead.

Travel Requirements:

• Minimal Travel expected

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Hiring Pay Scale: $25 to $30

Dole Packaged Foods is committed to paying our Associates fairly and equitably. The pay rate offered will consider a wide range of factors, including but not limited to experience, education, accomplishments, and location. Pay scales are subject to review on a regular basis and will be updated as appropriate.

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