Your IT Future, Delivered

Senior IT Solutions UX Consultant

About DHL IT Services

With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

The opportunity

User?centered design sits at the heart of every digital initiative we launch. We are looking for a Senior UX Consultant who can set strategy, lead design delivery and champion continuous improvement—turning complex requirements into seamless, business?ready experiences.

Grow together

• Drive discovery – conduct interviews, contextual inquiries and analytics reviews to surface user and business needs.
• Translate insights – create personas, user flows, wireframes and interactive prototypes that tell a clear design story.
• Design intuitive UIs – deliver high?fidelity screens that balance efficiency, accessibility and brand standards.
• Govern consistency – evolve and document design?system components and accessibility specs.
• Audit & optimize – run heuristic reviews and competitive benchmarking; produce prioritized improvement roadmaps.
• Lead the conversation – facilitate stakeholder workshops, present to mixed audiences and align UX strategy to enterprise KPIs.
• Validate continuously – plan usability tests, analyze results and iterate for measurable impact.
• Raise maturity – conduct UX?practice assessments, recommend change roadmaps and mentor peers on best practices.

 Ready to embark on the journey? Here’s what we are looking for

• Proven success as a?UX?Consultant or Designer for enterprise?grade software or complex IT systems is highly desirable.

• Portfolio showcasing user?centered solutions, strategic thinking and measurable outcomes    
• Expert knowledge of research methods, interaction?design principles and accessibility standards
• Mastery of Figma, Adobe?XD or similar prototyping tools
• Strong analytical, facilitation and storytelling skills; able to influence senior stakeholders
• Fluent English and the ability to manage multiple initiatives independently

 An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary
• Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.