Customer Service Executive
- Military veterans preferred
2025-05-09 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Bangkok Thailand
Responsibilities:
Handle and solve the incoming customer requests / queries via multiple channels; email, Call or Chat and provide appropriate solutions in a timely manners.
Identify and assess customers’ need and liaise with relevant stakeholder to provide customers a prompt support and useful information with exceptional customer experience.
Resolve customer issues by leveraging skills and knowledge, also provide accurate, valid and complete information by using the right methods / tools.
Deliver main Customer Service KPIs (Productivity and Quality Target)
Ensure customer satisfaction and provide professional customer support and follow company’s communication procedures and guidelines.
Qualifications:
Bachelor’s Degree in related field
1 – 3 years of experience in a Customer Service or Call Center environment is an advantage (Fresh graduate or non – related experience with learning agility is also welcome)
Good command in both Thai and English
Proficiency in Microsoft Office; Outlook, Word, Excel and PowerPoint
Able to talk and type simultaneously.
Good team player with strong communications and interpersonal abilities
Excellence customer handling and problem-solving skill with service mind
