Customer Service Team Manager - Military veterans preferred

Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 Hours between 0800 - 1800, Monday to Friday
Location: Rugby, CV23

DHL, an award-winning leading supply chain business is seeking an experienced First Line Manager / Team Leader to play a vital role managing a small team and providing support and escalation for the customer.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Train, develop & support the Team with the fluidity needed for the changing needs of the Customer for Brexit / Customs documentation.
• Ensure strong and effective relationships are maintained with both customer and team.
• Achieve contractual daily, weekly & monthly KPIs.
• Manage the team through succession planning, development, coaching and training.
• Provide issue resolution and act as first point of escalation for the team.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous supervisor/management experience.
• Customer relationship/service experience.
• Experience in Administration, preferably Customs administration.
• Computer Literacy.
• Ability to lead and motivate.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more:

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging:

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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