Tele- Credit Control Agent
- Military veterans preferred
2025-05-09 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Nepal
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
Interface with medium and small size customers to actively and aggressively solve credit and billing problems in a timely manner.
Retrieve invoices and/or airway bills on request and send to customers.
Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
Spend at least 90% working time on collection calls.
Engage in collection of receivables via phone.
Maximise collection of payment from all customers in a timely and professional manner.
Research unallocated cash for posting to debtor ledger.
Maintain efficient records of collection activities.
Monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action.
Assist in the dispatch of invoices, airway bills, reminders and finance charge letters.
Co-ordinate with related billing & sales parties to resolve billing discrepancies within 24 hours.
Monitor credit limit of accounts to ensure proper action is taken
ensuring correct calculation of TDS from customers, follow ups for timely depositing of TDS with the Inland Revenue Department, and correctly allocating deposited TDS against open TDS amounts in SAP. Around 50% of the total customer deducts TDS.
Conducting balance confirmations for regular fiscal years and support in full audits with regards to receiving balance confirmation of previous fiscal years.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Typically requires Bachelors degree in related field or equivalent degree
Minimum 1 years of experience in related field
Nationality: Nepali, must be based in Nepal
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programme
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
