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Air Import Manager
- Military veterans preferred
2025-05-09 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Chicago
Job Title:Air Import Manager
Job Location:Chicago, Illinois
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
Overall job purpose:
Manages and drives performance of a team of Import Specialists (Agents and Supervisors)
Processes, handles, distributes all required documents in the receiving area
Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
Acts as subject matter expert for AFR Operations questions
Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
Main tasks & key responsibilities:
Organizes, splits and plans day-to-day work of Import Operations Specialists
Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
Arranges delivery
Ensures handling of required Import documents according to regulations and internal procedures
Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Creates, builds and maintains excellent relationships with key suppliers both internal and external
Continuously monitors supplier performance and develops improvement plan when required
Identifies training needs and opportunities to develop a highly skilled functional department
Creates, builds and maintains relationships with other internal functions (e.g. Capacity
Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
Drives Continuous Improvement in Process Flows for AI as well as with the Warehouse and Dispatch work streams.
Qualifications:
Extensive knowledge of AFR Import Operations
High Level Leadership Skills (communication, motivation and interpersonal
skills)
Demonstrates strong communication capabilities
Easily capable of making well informed decisions
BS/BA degree
8+ years Freight Forwarding experience
5+ years of supervisory or management experience.
Pay Range $105.683.00 - $140.910.00 + (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States.Visa sponsorship is not available for this role.
