Associate Director, Patient Services - Military veterans preferred

About Avadel Pharmaceuticals plc

Who We Are: Avadel Pharmaceuticals plc (Nasdaq: AVDL) is a biopharmaceutical company focused on transforming medicines to transform lives. Our approach includes applying innovative solutions to the development of medications that address the challenges patients face with current treatment options. Oxybate therapy is currently the standard of care for the treatment of excessive daytime sleepiness (EDS) and cataplexy in patients living with narcolepsy. However, other approved oxybate products are immediate release formulations requiring two nightly doses - one dose at bedtime and the second dose 2.5-4 hours later, in the middle of the night. LUMRYZ ^TM (sodium oxybate) extended release for oral suspension, applies our proprietary drug delivery technology to allow for a single bedtime dose, eliminating the need to have a forced awakening during the middle of the night and giving patients the chance for an uninterrupted night’s sleep. An extended-release medication sounds like a simple innovation, but it has been lacking for more than 20 years prior to our May 1, 2023 approval, and we believe this can be transformative for people with narcolepsy. For more information, please visit www.avadel.com or check out narcolespydisrupts.com.

What We Do: FDA-approved LUMRYZ (sodium oxybate) is a central nervous system depressant indicated for the treatment of cataplexy or excessive daytime sleepiness (EDS) in patients 7 years of age and older with narcolepsy. The FDA found LUMRYZ to be clinically superior to currently marketed twice-nightly oxybate products and granted LUMRYZ seven years of Orphan Drug Exclusivity for adults on May 1, 2023, and again for pediatric patients 7 years and older on October 16, 2024. In both instances, FDA found that LUMRYZ makes a major contribution to patient care over currently available, twice-nightly oxybate products by providing a once-nightly dosing regimen that avoids nocturnal awakening to take a second dose.

How We Work: At Avadel, patients are the reason we exist, and our employees are our greatest competitive advantage – our “secret sauce.” The way we work is as important as the results we achieve. Our employees work together as ONE team and live our Values, which is what makes working at Avadel so special and why we will win for patients. Our ONE Team approach fosters a culture based on being relentless for patients, having confidence with humility, being courageous, taking insights to impact, and togetherness. In everything we do, we live the Avadel Values so we can be our best for our patients, our community and each other.

We need individuals who will dive in, roll up their sleeves, and join us to continue the LUMRYZ launch and our mission to serve the narcolepsy community.

Position Summary:

The Associate Director, Patient Services supports and leads the design, implementation, and continuous optimization of clinical education and patient support service models. Reporting to the Director, Patient Services, this position collaborates closely with internal stakeholders and external partners to ensure services align with healthcare provider needs, enhance the patient experience, and remain compliant with company and regulatory standards. The Associate Director will assist in vendor and budget management, performance tracking, and cross-functional planning to support both existing and future patient service initiatives.

Essential Functions:

• Supports and leads the day-to-day oversight, development, and implementation of Patient Services strategy to enhance the end-to-end patient & provider experience across reimbursement, Specialty HUB services, financial support programs, specialty pharmacies and clinical education programs.
• Drives vendor strategy, including selection, contract negotiation, and ongoing performance evaluations to ensure alignment with business and compliance priorities.
• Provide clinical and operational oversight to ensure MSAs and SOWs accurately reflect service expectations.
• Support ongoing management of operations of external vendors involved in reimbursement hub services, nurse education programs, copay assistance, and patient support services, aligning performance with organizational KPIs.
• Lead the operational execution of daily partner and vendor activities to maintain a seamless patient experience through access, adherence, and support programs.
• Serve as the strategic liaison with commercial management to ensure that patient support programs are meeting customer requirements and expectations. Develop and execute patient services training for the commercial field team.
• Monitor vendor performance against KPIs to ensure quality, compliance, and cost-efficiency to optimize support to meet organizational priorities.
• Build and continuously refine Business Rules and SOPs for Patient Services Programs and Services.
• Support the strategic program design, present business case to senior management, and influence key decisions to define the patient support model for future launches.
• Collaborate with the Analytics & Insights team to evaluate service data, identify trends, and recommend areas of improvement.
• Participate & lead cross-functional engagement to align internal departments, (e.g., Patient Engagement, Sales, Market Access, Medical Affairs, Legal, Compliance, Supply Chain, and Finance) ensuring a unified customer delivery model.
• Represent Patient Services in cross-functional (Brand Marketing, Data Analytics, Legal and Compliance, Training and Development, Access and Reimbursement, Medical Affairs and other Market Access Functions) initiatives, ensuring patient-centric perspectives are reflected in broader business decisions.
• Act in complete & total compliance with all laws, regulations, and company policies

Experience and Qualifications:

• Bachelor’s Degree required (general business, health sciences, managed healthcare, public policy, nursing or related disciplines are a plus).
• Minimum 10 years of healthcare/pharmaceutical industry experience, including a minimum of 5+ years in Patient Support Service Operations including HUB & Nursing.
• Experience leading nursing service models or patient support hubs (manufacturer or vendor-side).
• Proven experience coordinating with Copay Card Vendors or third-party hub services to support patient financial assistance and affordability programs.
• Leadership experience with ability to inspire and influence cross-functional teams and vendor relationships.
• Proven ability to manage multiple programs and vendors in a highly regulated environment.
• Strong understanding of payer reimbursement (commercial & government payers), (i.e., benefit investigations, prior authorization process, appeals, payer reimbursement policies and procedures, regulatory and administrative rules, etc.)
• Strong budgeting, contract, and project management skills.
• Familiarity with HIPAA, REMS, controlled substances, clinical requirements around product and other compliance frameworks.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Travel requirement: Up to 30% for team meetings and vendor site visits.

Avadel is committed to facilitating an open, honest, inclusive, transparent, and productive work environment where we work together as ONE team and ONE culture to be our best for patients, customers, and each other. Avadel is committed to equal employment opportunities and non-discrimination in employment. We believe that all employees and applicants should be treated with courtesy, dignity, and respect. Avadel does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, ancestry, gender, gender identity, pregnancy, status as a covered veteran, or any other characteristic protected by federal, state, and/or local law. It is our intent to comply with federal, state, and local laws, regulations, and guidelines in our employment practices and in our service to our clients. This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.