Associate Director, Channel Operations - Military veterans preferred

About Avadel Pharmaceuticals plc

Who We Are: Avadel Pharmaceuticals plc (Nasdaq: AVDL) is a biopharmaceutical company focused on transforming medicines to transform lives. Our approach includes applying innovative solutions to the development of medications that address the challenges patients face with current treatment options. Oxybate therapy is currently the standard of care for the treatment of excessive daytime sleepiness (EDS) and cataplexy in patients living with narcolepsy. However, other approved oxybate products are immediate release formulations requiring two nightly doses - one dose at bedtime and the second dose 2.5-4 hours later, in the middle of the night. LUMRYZ ^TM (sodium oxybate) extended release for oral suspension, applies our proprietary drug delivery technology to allow for a single bedtime dose, eliminating the need to have a forced awakening during the middle of the night and giving patients the chance for an uninterrupted night’s sleep. An extended-release medication sounds like a simple innovation, but it has been lacking for more than 20 years prior to our May 1, 2023 approval, and we believe this can be transformative for people with narcolepsy. For more information, please visit www.avadel.com or check out narcolespydisrupts.com.

What We Do: FDA-approved LUMRYZ (sodium oxybate) is a central nervous system depressant indicated for the treatment of cataplexy or excessive daytime sleepiness (EDS) in patients 7 years of age and older with narcolepsy. The FDA found LUMRYZ to be clinically superior to currently marketed twice-nightly oxybate products and granted LUMRYZ seven years of Orphan Drug Exclusivity for adults on May 1, 2023, and again for pediatric patients 7 years and older on October 16, 2024. In both instances, FDA found that LUMRYZ makes a major contribution to patient care over currently available, twice-nightly oxybate products by providing a once-nightly dosing regimen that avoids nocturnal awakening to take a second dose.

How We Work: At Avadel, patients are the reason we exist, and our employees are our greatest competitive advantage – our “secret sauce.” The way we work is as important as the results we achieve. Our employees work together as ONE team and live our Values, which is what makes working at Avadel so special and why we will win for patients. Our ONE Team approach fosters a culture based on being relentless for patients, having confidence with humility, being courageous, taking insights to impact, and togetherness. In everything we do, we live the Avadel Values so we can be our best for our patients, our community and each other.

We need individuals who will dive in, roll up their sleeves, and join us to continue the LUMRYZ launch and our mission to serve the narcolepsy community.

Position Summary:

• Acquire and maintain deep understanding of Narcolepsy disease state, LUMRYZ REMS and commercialization strategy, applying disease and product knowledge to contribute operational strategy and cross-functional planning.
• Lead the execution and continuous optimization of day-to-day program operations, ensuring service delivery excellence across both free goods and commercial specialty pharmacies, and alignment with internal cross-functional teams and external specialty pharmacy account teams and program managers.
• Monitor patient referrals into specialty pharmacies and proactively assist in resolving potential barriers in a timely manner to improve patient access.

• Lead and participate in weekly meetings with specialty pharmacies and patient support services HUB to drive positive outcomes and best practices in patient access, leading with Avadel Core values.
• Serve as point of contact for escalation management with field reimbursement team, patient support services HUB, specialty pharmacies and copay assistance vendors, leading resolution strategies that align with compliance and customer-centric values.
• Provide analytical expertise, measuring specialty pharmacy performance and if necessary, developing tactics and plans for improvement.
• Participate in cross-functional initiatives to elevate the Patient Journey, drive innovation and streamline processes.
• Create, manage and maintain specialty pharmacies budgets; create all purchase orders and approve invoices for services rendered.
• Design and lead all Quarterly Business Reviews with each specialty pharmacy, driving accountability, performance improvement, and future planning.
• Manage replenishment of Avadel-created REMS educational materials for specialty pharmacies, ensuring continuous availability.
• Lead specialty pharmacy inventory monitoring and stakeholder communication process to ensure operational readiness and business continuity.
• Represent Avadel at industry leading conferences and identifying innovation opportunities in Channel Operations.
• Leverage data and insights to lead operational improvements and decision-making.

• Perform Ad hoc analysis based upon the needs of the business.
• Consistently deliver measurable business outcomes based on program-level key performance indicators (KPIs), tackle complex projects and influence change management across cross-functional teams, while ensuring timely program-level reporting to leadership.
• Ensure the highest level of ethics, quality, and compliance by demonstrating in depth knowledge of laws that govern channel activities
• Perform other duties as assigned

Essential Functions:

• Experience with specialty pharmacy limited distribution models required
• Well organized with the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment
• Excellent collaboration skills with strong attention to detail and the ability to multi-task and manage complexity.
• Account and/or project management, and specific disease state/market knowledge preferred

• Requires the ability to lead effective large and small group presentations
• Ability to develop insights from data trends to improve program performance

• Stay updated on all specialty pharmacy services, trends, ways of working

Experience and Qualifications:

• Bachelor’s degree required (general business, health sciences, managed healthcare, public policy, nursing or related disciplines are a plus)
• Minimum 10 years of healthcare/pharmaceutical industry experience, including a minimum of 5+ years of specialty pharmacy or pharmaceutical industry experience in pharmacy operations and trade relations managing rare disease therapies required

• Experience implementing services, processes and contracted terms supporting rare disease therapies within a specialty pharmacy for pharmaceutical manufacturer patient support programs and services and operationalizing new requirements with respect to new products and services is required.
• Development and execution experience managing new-to-market specialty pharmaceutical product launch plans within a specialty pharmacy specific to pharmaceutical manufacturer contracted patient support programs and services required
• REMS and controlled substance specialty pharmacy experience preferred
• Extensive specialty pharmacy patient management system knowledge including requirements for external data feeds/integration and associated reporting required
• Proven track record of building effective working relationships with internal and external business stakeholders
• Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
• Demonstrated ability to lead without formal authority and work effectively across functions required.
• Excellent organizational and interpersonal skills required.
• Strong analytical and problem-solving skills required
• Ability to work effectively within a cross-functional team and in an environment of rapid change
• Excellent written, organizational, verbal, presentation, and communication skills required
• Proficient in MS Office products including Excel, PowerPoint and Word
• Travel Requirement 20%

Avadel is committed to facilitating an open, honest, inclusive, transparent, and productive work environment where we work together as ONE team and ONE culture to be our best for patients, customers, and each other. Avadel is committed to equal employment opportunities and non-discrimination in employment. We believe that all employees and applicants should be treated with courtesy, dignity, and respect. Avadel does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, ancestry, gender, gender identity, pregnancy, status as a covered veteran, or any other characteristic protected by federal, state, and/or local law. It is our intent to comply with federal, state, and local laws, regulations, and guidelines in our employment practices and in our service to our clients. This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.