EIS Legacy, LLC
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Senior Inside Sales Specialist acts as a key liaison between the sales team, customers, and internal production and scheduling teams, ensuring clear communication and timely execution of customer orders. This role leads by example within the customer service function—taking ownership of complex accounts, overseeing order entry and processing in Exec Control, and proactively aligning with production to meet delivery expectations.
While not a formal management position, the Senior Specialist is expected to provide day-to-day guidance to the Inside Sales Support role (currently Brett), ensuring quoting and order workflows are executed accurately and efficiently. This position requires strong communication, ERP expertise, and a proactive, detail-oriented approach to supporting order flow and customer satisfaction in a fast-paced manufacturing environment.
Sales Liaison & Customer Account Management:
- Serve as the primary internal point of contact for assigned customer accounts, ensuring orders flow smoothly from entry to shipment.
- Partner with the sales team to communicate customer needs, order priorities, and special requests to production and scheduling teams.
- Provide timely updates to customers and sales representatives regarding order status, lead times, and any changes in production schedules.
- Proactively monitor open orders and collaborate with scheduling to prevent delays, escalating potential risks.
- Assist in maintaining and improving customer relationships by ensuring responsiveness, accuracy, and follow-through.
- Assist in demand planning and forecasting, working closely with the Scheduler to align customer needs with production capabilities.
Cross-Functional Coordination:
- Work closely with production, scheduling, shipping, and procurement teams to align customer demands with manufacturing capacity and production plans.
- Communicate lead times, inventory levels, and potential constraints to customers and internal teams.
- Assist in capacity planning discussions, providing insight into customer priorities and upcoming order volumes.
- Communicate demand fluctuations, expedite requests, and special-order requirements between sales, production, and scheduling.
- Escalate potential bottlenecks, material shortages, or scheduling conflicts to leadership for resolution.
Problem Resolution & Continuous Improvement:
- Identify and address customer concerns, order discrepancies, or service issues, escalating when necessary.
- Analyze order flow efficiency and recommend process improvements to enhance Epicor utilization and customer service effectiveness.
- Maintain detailed records of customer interactions, order changes, and resolutions.
Reporting & Performance Tracking:
- Prepare and analyze Epicor reports related to backlog, on-time delivery, and order fulfillment performance.
- Track key performance indicators (KPIs) related to customer satisfaction, order accuracy, and response times.
- Provide data-driven insights to the sales and SIOP teams to support decision-making.
Other Duties as Assigned:
- Support additional customer service and sales-related initiatives as directed.
- Assist with training and mentoring of junior customer service team members.
Supervisory Responsibilities:
This position does not have direct supervisory responsibilities but serves as a senior resource within the customer service team, providing guidance and support as needed.
Qualifications
To perform this job successfully, an individual must ensure the accuracy of information and be able to multitask in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
The ideal candidate will have a bachelor’s degree in business administration, Supply Chain, or a related field, or equivalent work experience. A minimum of 3–5 years of experience in customer service, account management, or sales support is required, with a strong preference for experience in a manufacturing or industrial setting. Familiarity with ERP systems, order management processes, and forecasting tools is highly desirable, along with an understanding of production schedules and inventory management.
Language skills:
This position requires strong customer service and relationship management skills, along with the ability to effectively communicate, problem-solve, and multitask in a fast-paced environment. Candidates should be highly detail-oriented, organized, and proactive in managing customer accounts and coordinating with internal teams. A solid understanding of order forecasts, production workflows, and inventory reports is essential. Proficiency in Microsoft Office (Excel, Outlook, and Word) and experience working with ERP systems is preferred. The ability to adapt to changing priorities while maintaining accuracy and efficiency is critical to success in this role.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The table below illustrates the frequency and types of physical requirements for this job.
Physical Requirements
Frequency
required to lift/carry objects weighing less than 15 pounds
routinely (26% - 75%)
lift/carry objects weighing between 15 and 44 pounds
routinely (26% - 75%)
required to lift/carry objects weighing 45 pounds and over
rarely (0% - 5%)
stand
Occasionally (6% - 25%)
walk
Occasionally (6% - 25%)
Kneel or sit
often (> 75%)
climb
rarely (0% - 5%)
reach above the shoulders
rarely (0% - 5%)
use hands to finger, handle, or feel objects, tools or controls
often (> 75%)
Vision - close
often (> 75%)
Vision - distant
rarely (0% - 5%)
Vision – color perception
rarely (0% - 5%)
Repetitive Motion / Repetitive Work
routinely (26% - 75%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
The table below illustrates the frequency and types of physical requirements for this job
Element
Frequency
Exposure to moving mechanical parts
rarely (0% - 5%)
Exposure to toxic or caustic chemicals
rarely (0% - 5%)
Risk of Electrical Shock
rarely (0% - 5%)
Nominal Noise Level
<80 db
Peak/Occasional Noise Level
>81 db
This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to change without notice based on the needs of the business and/or department.
tbd#FL
Equal employment opportunity, including veterans and individuals with disabilities.
PI270561000
