Accounting Support 4 - Military veterans preferred

Coventry


Accounting Support 4

US-FL-Tampa

Job ID: 25-17965
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Full time, remote position. Must be located in Tampa, FL for occasional onsite meetings

Compensation: $22.50 per hour

Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.

• Focused on accounting tasks, specifically working in and out of the company's accounting system to process financial adjustments.
• Understanding accounting concepts like credit balances, debits, and how to read financial transactions with a focus on determining whether an account needs an adjustment or a refund. 
  
• Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
• Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.

Core Functions Breakdown:

Financial Management- 

• Manage and reconcile receivables
• Track payment statuses
• Process necessary adjustments
• Handle refund requests
• Ensure accurate cash posting and reconciliation

Client Interaction- 

• Provide timely claim status updates
• Handle client inquiries professionally
• Meet established SLA requirements
• Maintain effective communication with stakeholders

System & Process Management- 

• Proficient use of:
• ECHO Payment System
• Zelis Payment System
• Other required applications
• Follow standardized procedures
• Use appropriate templates
• Meet performance metrics

Problem Resolution-

• Identify and resolve cash posting issues
• Coordinate with Cash Team
• Follow proper escalation procedures
• Apply problem-solving skills

Success Metrics-

• Meeting SLA requirements
• Achieving performance standards
• Maintaining accuracy in reconciliation
• Timely response to client inquiries
• Proper execution of procedures

Essential Skills:

Technical-

• System navigation
• Process knowledge
• Attention to detail

Soft Skills-

• Communication
• Problem-solving
• Client service orientation
• Accuracy and precision

Minimum Education:

• High School diploma or equivalent

Required Skills and Experience:

• 4 years of experience with Worker Comp Industry
  
• A/R and Collections exprience 
• Strong Computer skills (i.e. MS Office, MS Excel, office equipment)
• Good organizational skills and ability to meet designated deadlines and productivity standards
• Past experience in office setting a plus

Desired Skills and Experience:

• Ability to multi-task, work in a fast paced environment with daily productions, goals and quality standards
• Ability to work well with all levels of staff in a courteous, professional manner
• Understanding of workers’ compensation guidelines is a plus
• Intermediate to Advance Microsoft Office - Word, Excel, Outlook
• Ability to learn and adapt to internal software programs

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