2025-05-09
Zendesk
Other
/yr
employee
contract
San Francisco
California
94105
United States
Location: Remote, California, United States of America | Remote, Wisconsin, United States of America
Requisition ID: R31261
Position_Type: Full time | Full time
Location: San Francisco, CA - Hybrid | Full-Time
Location: Madison, WI - Hybrid | Full-Time
The Zendesk Online Business team is looking for a Software Engineer with strong command over the backend languages like Ruby or Java, and past experience with developing on Rails Framework to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include:
Collaborating with product managers, designers and engineers to ensure requirements are understood and executed upon.
Follow Zendesk standards when designing, building and deploying solutions
Champion best practices, high quality code, and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Actively participate in code reviews and design discussions
Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.
Active engagement and participation in your team’s Scrum Process
2-4 years of relevant industry experience in at least one object oriented language like Ruby or Java
Experience with databases like MySQL and/or DynamoDB
Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins, Spinaker)
Knowledge of API design and distributed systems
Experience using Datadog or other log aggregation tools
Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis
A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities
A team-first collaborative attitude that thrives in a fast-moving agile development environment
Excellent written and verbal communication skills
Experience with JavaScript, React
Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)
Experience working on SaaS-based products
Experience with AWS stack (ie. Aurora RDS)
Experience working in an Agile Scrum Team
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com
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