Wire Transfer Manager - Military veterans preferred

West Reading, PA | Malvern, PA | Malvern, PA
Full time | Full time
REQ-2025-586

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do

The Wire Transfer Manager is accountable for the overall management of the Wire Transfer Department and for maintaining service integrity. It requires extensive knowledge of operational procedures, Dodd Frank Act, OFAC, REG E, and Swift. In addition, this individual provides an advanced level of customer service, supports areas of internal control, and requires awareness of management goals regarding to policies and procedures.

Key Responsibilities:

• Responsible for the overall management and support of the Wire Transfer department. Manage monthly reporting to analyze trends and work with Payments Ops Manager to adapt activities to mitigate risk and increase productivity.
• Coordinate and monitor the daily workflow of the Wire Department Team to ensure compliance with established policies and ensure daily deadlines and department SLAs are met. Ensure the wiring of funds is completed accurately and that security protocols and approval limits are followed. Oversee department Opening and Closing operations. Timely reporting of any deficiencies to the Wire Transfer Department Manager.
• Create an effective work environment by developing a shared vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
• Maintain an in-depth knowledge of the wire transfer system. Lead and oversee the implementation of upgrades to the wire transfer system. Conduct tests for system upgrades to ensure wire transfers can continue to be completed.
• Maintain and apply an in-depth understanding of remittance transfers and regulations, including Dodd Frank Act, OFAC, REG E, Swift, etc. Apply in-depth knowledge to justify and implement changes to applicable company-wide policies and procedures in accordance with the applicable regulations.
• Develop individualized training plans for underperforming employees within the department. Use managerial experience to correct common mistakes relating to production within the wire transfer department.
• Track team performance to meet or exceed department standards. Review quality control on archived wires and documents, as well as review documents collected by the Wire Transfer Team Lead for annual auditing purposes.
• Conduct daily and monthly reporting and research of key performance metrics.
• Responsible for reviewing and approving incoming and outgoing wires of significant monetary values that rise above staff approval limits. Ensure approved wires meet security standards to mitigate financial risks for the Bank.
• Build positive relationships with branch personnel and key business units to coordinate workflow, training, and coaching.
• Drive employee training, staff development, timecard approval, scheduling, and direct assistance with coverage of daily workloads when needed. Facilitate the cross-training of staff to ensure that all shifts always have adequate coverage.
• Utilize employee performance reviews to monitor production value within the department.
• Ensure staff is cross-trained in all wire functions and can perform responsibilities to meet or exceed department standards.
• Assist in the investigation and resolution of customer-related issues as escalated by the Assistant Manager.
• Conduct and complete additional assignments/projects as designated by management.
• Assist Team Lead with providing one-on-one training to new team members and host group training or information sessions during team huddles
• Conduct One on One’s with Team members monthly
• Actively look for additional training around Coaching and Leadership
• Other duties as assigned by Department Manager

Qualifications

• Bachelor's Degree in Computer Science, Cybersecurity, or similar work experience in a related field
• Payments experience is a plus

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.



Equal employment opportunity, including veterans and individuals with disabilities.

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