IT Service Desk Analyst - Military veterans preferred

Join Crane Currency as an IT Service Desk Analyst (Hybrid) in Hal Far, Malta and be a part of a team that values continuous improvement and challenging the status quo. This role requires flexibility to work 6AM – 3PM or 9AM – 6PM or a combination of both.

Who we are:

Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now! Our sophisticated equipment and software leverage proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services—just as they have for generations.?? Learn more at www.cranecurrency.com

How you will make an impact:

As a Service Desk Analyst in a currency manufacturing business, you provide essential level 1 and 2 IT support to all associates, ensuring their technical issues are resolved promptly. Your role significantly impacts the productivity of the entire organization by enabling associates to perform their tasks without IT-related disruptions. By efficiently provisioning and supporting IT services, you help maintain smooth operations and minimize downtime. Your expertise and quick problem-solving skills contribute to a reliable and efficient IT environment. Ultimately, your dedication ensures that the business can meet its production goals with minimal technical hindrances.

• Create and manage all IT incidents and requests utilizing the IT ticketing system, ensuring timely resolution and adherence to established SLAs and KPIs.

• Provide phone support to all associates, remotely troubleshoot end user inquiries including hardware, software, and telecommunication issues, and escalate tickets when appropriate.

• Develop end-user facing knowledge base articles in support of a Self-Service portal and drive the adoption of the portal to promote self-sufficiency among users.

• Support onboarding and offboarding activities, including provisioning and deprovisioning of user accounts, and participate in asset management efforts of IT equipment and software licensing.

• Participate in lean management program activities to document, maintain, and improve IT standard work processes and procedures, ensuring consistent global standards and continuous improvement.

• Develop business relationships with all customers to gain their trust and confidence, promoting and educating end users on available technologies.

• Participate in assigned audit tasks to maintain a secure and compliant environment, ensuring all activities adhere to company policies and regulatory requirements.

Knowledge and expertise that matter most for this role:

Required:

• Associates Degree or International Advanced Diploma in Computer Science, Computer Engineering, or MIS or commensurate experience.

• 3+ years experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.

• 3+ years experience providing IT remote support for Windows based clients in an enterprise environment.

• Fluent in English.

• Experience providing IT phone support.

• Experience supporting and troubleshooting VPN clients and remote connectivity.

• Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.

Preferred:

• Relevant technical certifications from companies such as Microsoft or CompTIA is a plus

• Understanding of ITIL

• Consistently seeks to develop self and skills needed to be prepared for future opportunities

• Must be motivated, have exceptional interpersonal skills and the desire to provide best in class customer service

• Must exhibit a positive attitude and initiative

• Ability to work both collaboratively as a team player and independently with moderate supervision

How we will care for you:

We offer top-notch benefits including free health insurance, personal development opportunities, well-being and community engagement activities, competitive compensation, and a transport allowance. Discover more about our benefits here.

What drives our team:

We are a passionate team of 1,200 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values:

• People Matter

• Do the Right Thing

• Trusted Partner

• Innovate for Growth

• Always Improving

Click here to learn more about our values and culture.

You can also check us out on Glassdoor here.

Where we are:

Your role is in Malta, ?al Far. ?al Far is the largest industrial estate in Malta. It is at the southern extreme of Malta, between the localities of Bir?ebbu?a , Safi and ?urrieq . Check out what makes Malta a great place to live and work here: https://www.cranecurrency.com/media/nlspcjdi/0133-er57-crane-currency-malta-ltd-relocation-guide-malta-june-2024_.pdf

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Crane Currency is a drug free workplace.

Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable local law.

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