2025-05-11
APTEAN
Other
/yr
employee
contract
Alpharetta
Georgia
30004
United States
APTEAN
Position Title: Order-to-Cash Resolution Specialist
Location: Atlanta GA USA Alpharetta, Georgia US
Location Details: Onsite
Experience Level: Recent Graduates/Entry Level (Early in Careers)
Country: United States
Type: Employee Regular Full Time
Are you ready for what’s next, now?
We’re looking for an OTC Resolution Specialist for our office in Alpharetta, GA. The position is full-time. You’ll join an awesome team to support our growing customer base.
About the role
We are seeking a detail-oriented and customer-focused OTC Resolution Specialist to join our team. In this role, you will be responsible for end-to-end resolution of customer billing complaints, ensuring timely and accurate fixes aligned with our Service Level Agreements (SLAs). You will play a key role in identifying root causes, implementing corrective actions, and ensuring customer satisfaction throughout the order-to-cash lifecycle.
Key Responsibilities:
About You
0-2 years of experience
Excellent customer service skills, with the ability to communicate clearly and professionally with customers and internal teams.
Effective problem-solving and analytical skills for investigating issues, identifying root causes, and implementing corrective actions.
Strong organizational skills to manage multiple cases simultaneously and meet tight deadlines.
Ability to work collaboratively with cross-functional teams.
Comfortable working in a fast-paced, deadline-driven environment.
Familiarity with or willingness to learn CRM and billing systems (such as Salesforce and Sage Intacct).
Customer-focused mindset with a commitment to ensuring high levels of satisfaction.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. ?
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over?10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.?
PI270747731
