PARTS COUNTER SALES ASSOCIATE - Military veterans preferred

Carter Machinery


Location: La Crosse, VA 23950, USA
Category: Inside Sales
Posted Date: May 9, 2025
Requisition_Number: INSTO005305
Schedule: Full Time

EOE Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Parts Counter Sales Associate in South Hill, Virginia. This Parts Counter Sales Associate position is an entry level role, specifically focused on developing the needed skills and expertise to meet the requirement of Instore Sales A – Parts. Specifically through assisting customers to identify and order parts, effectively marketing parts and service sales, responding to all customer parts inquiries, and properly processing parts orders. Seeking candidates with a minimum of one year experience in a customer facing service role.

Requirements for the Parts Counter Sales Associate position include:

• Technical aptitude.

• Must be a self-starter and be able to handle large volumes of work in a fast-paced environment.

• Must be able to multi-task and have good organizational skills with the ability to prioritize competing demands.
• Exceptional customer satisfaction skills and the ability to build solid relationships required.
• Must have excellent written, verbal, and telephone communication skills.
• Computer skills are required, including Microsoft products and other applications as needed; with ability to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs.
• Must be able to work additional hours as needed to meet business and customer demands.

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
• Exhibit confidence in providing overflow support via phone / email for other stores, with the ability to advance towards handling these parts requests no differently than requests made within the local store.

Physical requirements must be met for the Parts Counter Sales Associate job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

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