IT End User Support Analyst - Military veterans preferred

Join Crane NXT as a IT End User Support Analyst in Malta to work with a newly acquired business in product authentication industry and be part of a team where people matter, and innovation thrives.

Who we are:

Crane NXT was formed in 2023 by the separation of Crane Holdings Company into two separate, publicly traded companies: Crane NXT and Crane Company. Our unique technologies deliver advanced solutions to secure, detect, and authenticate our customers’ most important assets. We are focused on driving growth through continued investment in our businesses and solving our customers most important challenges. Learn more at: https://www.cranenxt.com/

How you will make an impact:

You will play a crucial role in a product authentication manufacturing business by ensuring that all IT devices and systems function optimally, thereby minimizing downtime and enhancing productivity. By providing timely support, troubleshooting issues, and maintaining hardware and software, you directly impact the efficiency and reliability of daily operations. Your ability to document incidents and create knowledge base articles helps streamline problem resolution and improve overall IT service quality. Your proactive management of service requests and incidents ensures that all IT-related needs are addressed promptly, supporting the seamless operation of the business. You will help maintain a secure, efficient, and responsive IT environment, which is critical for the production and delivery of high-quality authentication products.

• Proactively manage service requests and incident tickets to ensure all SLA commitments are achieved.
• Act as the face of IT for local site activities, ensuring early awareness of initiatives requiring IT input.
• Support central IT teams by gathering information for new solutions and ensuring new systems are brought into support appropriately.
• Record, log, and track all incidents, problems, and requests, adhering to Service Level Agreements.
• Perform 1st line diagnostics, resolve issues when appropriate, and document the problem-solving process.
• Prioritize and schedule actions to solve incidents, escalating problems when necessary.
• Maintain up-to-date knowledge of hardware and equipment contracts, liaising with third-party support when needed.
• Install, configure, test, maintain, and troubleshoot end user client hardware, software, and peripherals, and educate users on appropriate use of Information Systems.

Knowledge and expertise that matter most for this role:

Required:

• Strong customer-service orientation.
• Excellent communication skills
• Able to work under pressure
• Certifications in MS Operating Systems, A+ Certification, and MS Office application.
• Good technical knowledge of PC hardware, software and their components.
• Ability to operate tools, components and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Good technical knowledge
  

Preferred:

• An understanding of ITIL V3/V4

How we will care for you:

We offer top-notch benefits including free health insurance, personal development opportunities, well-being and community engagement activities, competitive compensation, and a transport allowance.

What drives our team:

We are a passionate team of 4,500 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values:

• People Matter
• Do the Right Thing
• Trusted Partner
• Innovate for Growth
• Always Improving

Learn more about our values and culture: Our Purpose and Values - Crane NXT, Co.

Where we are:

Your role is in Malta, ?al Far. ?al Far is the largest industrial estate in Malta. It is at the southern extreme of Malta, between the localities of Bir?ebbu?a , Safi and ?urrieq.

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Crane Currency is a drug free workplace.

Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable local law.

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