Logistics Account Manager - Military veterans preferred

Join a dynamic team that puts customer satisfaction, safety, and integrity first! We’re hiring a Logistics Account Manager to prospect and acquire new customers, manage accounts, coordinate freight logistics, and provide backup support to our ICE fleet dispatch.

This position is part of ICE, a small but vital division of Etna Supply. While ICE operates as a smaller fleet within the larger Etna organization, you’ll enjoy the backing, stability, and benefits of a company with more than 60 years of success.

This challenging, fast-paced role does require navigating a competitive market with the unique demands of a smaller operation. Success in this role calls for adaptability, resilience, and creative problem-solving.

If you’re a motivated sales professional who thrives in a hands-on, competitive environment—and you’re excited about growing a small fleet with the support of a well-established company—we’d love to connect with you.

We are an Equal Employment Opportunity/Affirmative Action Employer.

What We Offer:

• Competitive compensation and benefits package, including quarterly bonuses!
• 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
• Professional development opportunities to support your growth.
• A collaborative and inclusive work environment that values your contributions.
• The fun challenge of working in a fast-paced, multi-location, diverse business function environment.

Essential Responsibilities:

• Build and manage relationships with customers, ensuring a positive customer experience
• Meet or exceed sales and profit goals by developing a strong sales pipeline
• Prospect and secure new customers while growing existing accounts
• Source reputable, safe carriers for freight services
• Provide customer quotes, negotiate contracts, and optimize profits
• Plan, coordinate, and track shipments from pickup to delivery
• Resolve transportation issues quickly and professionally
• Keep accurate records of transactions and communications
• Collaborate with the Marketing team to attract and retain customers
• Provide backup support to the ICE fleet dispatch team
• Stay informed of market trends and DOT/FMCSA regulations
• Ensure compliance with all federal, state, and local transportation laws

Knowledge, Skills, and Abilities:

• Strong communicator and relationship builder with excellent customer service skill
• Proactive problem-solver who thrives under pressure
• Organized, detail-oriented, and able to manage multiple priorities
• Sales-driven mindset with negotiation skills to close deals
• Comfortable working independently and collaboratively
• Proficient in Microsoft Office and able to learn industry-specific software
• Working knowledge of DOT, FMCSA, and OSHA regulations (preferred but not required)

Requirements:

• High school diploma or equivalent
• 6+ months experience in logistics, transportation, or sales preferred (or equivalent
• combination of education and experience)
• Basic understanding of business financials, contracts, and insurance documentation
• Ability to add, subtract, multiply, and divide
• Ability to maintain professionalism and confidentiality
• Effective communication and interpersonal skills

Physical Demands and Work Environment:

The physical demands and work environment described below outline the requirements to perform this job. Reasonable accommodations may be made for individuals with disabilities.

• Ability to sit, talk, hear, and use hands frequently
• Frequently uses computer and phone; occasionally lift-up to 25 lbs.
• Must maintain focus and alertness in a safe and consistent manner
• Must pass a substance abuse screening