General Industrial Technical Service Director - USCA - Military veterans preferred

The Technical Services Director - USCA oversees and directs the following for the Technical Service organization in the USCA region of the GI Division:

• Value Proposition Development / Implementation
• Organizational Development
• Resource Utilization Aligned with USCA Strategy and Financial Targets
• Training and Certification Processes
• Engagement with Relevant Industry Partners

This role is included on the USCA GI leadership team, and may be asked to consult with the other GI regions around the globe.

This role is responsible for developing and administrating departmental budgets.

As the Technical Service Director, a minimum of 5+ years of successful commercial, management, and/or technical management is required, with greater experience preferred.

Value Proposition Development

• With sales, quantifies why our customers value our technical service organization – to include case studies with an eye toward inclusion in the sales tool kit.
• With sales, enhances the technical service tool kit around value surveys (versus line surveys) to improve the data collection associated with value proposition development by the sales organization.
• With sales, leads Continuous Improvement and annual cost savings efforts with a focus toward delivering the lowest total applied cost to our customers.
• Galvanizes the team on the mantra – “we drive the lowest cost TO paint, not the lowest cost OF paint.”

Organizational Development

• With HR, creates and implements a Technical Service Leadership Development Program.
• With HR, develops and implements a Technical Service organizational structure supporting dimensions that include:
  • Career path development
  • Specialty development (eg. Technology or Application specialties)
• Develops and implements key Technical Service metrics that can be used to measure success (eg. The equivalent of sales and margin in the sales organization).
• Working with regional sales leadership, recruits, hires, trains, and evaluates technical service management performance, and initiates promotions, transfers, and performance management as needed.
• Working with the research and development laboratory, collaborates to ensure effectively translation of product development to customer application success.

Training and Certification Process

• With Sales Excellence, develops and implements training / certification curriculum and process that supports key skill and capability growth across the experience levels in the group.
• With PCG, develops and optimizes the GI Tech Service Academy in the Learn platform.

Industry Engagement

• With Design Engineering, partners with key industry partners in the equipment, integration, and system design firms in order to:
  • Understand the “state of the art” in application equipment, and how to translate those products along with SW products to value added solutions for our customers.
  • Develops commercial relationships as a means to sharing leads and prospects inside the industry.

Organization Metrics

• Annual Revenue Supported: $850,000,000
• Annual PBT Supported: $180,000,000
• Organization Size: 100+
• Management Type: Manager of Managers

FORMAL EDUCATION:

Required:

• High School or GED equivalent

Preferred:

• Associate or Trade degree in Engineering or Field Technician areas
• Bachelor degree in Science, Engineering or Metallurgical fields

KNOWLEDGE & EXPERIENCE:

Required:

• 5 Years Technical/Commercial Manager experience (or equivalent relevant experience)
• 5 Years of “meeting expectations” or better performance appraisals

Preferred:

• Experience in one or more of the following areas: Applications Engineering, Metal substrate Pre-Treatment or Coatings Application
• Demonstrated success in previous “change management” efforts.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Must be able to pass color blindness test
• Must be able to use a laptop (or tablet) and competent in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc.
• Must have valid drivers license and ability to drive company vehicle as part of duties

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.? All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.