Job ID: 2025-14509 Type: Employee # of Openings: 1 Category: Service US-TX-Houston Pro-1153
Overview
We are seeking a DCI/Scope Engineer to support our aftermarket repair and upgrade business in our Houston PRO Services shop located in Stafford, TX. Building on centuries of pump design experience, PRO Services provides an array of services focuses on reducing equipment total cost of ownership and increasing plant output, including condition monitoring, predictive maintenance contracts, field service, engineered upgrades, inventory management, and overhauls for pumps and other rotating equipment. The DCI/Scope Engineer assists shop with production and technical support. The DCI/Scope Engineer will support the shop by producing quotes, procuring drawings from manufacturing divisions, and providing inside sales and manufacturing support for all repair and upgrade work.
Responsibilities
May include:
Ensure all assigned jobs have the repair scope created within timeframe defined by both PRO Service and customer expectations.
Produce drawings for parts manufacturing or repair.
Ensure all milestones are met.
Provide customer support and follow ups in conjunction with Repair Coordinators and Sales team.
Recommend upgrades and support Sales team with problem solving and solutions for Customers.
Responsible for receiving jobs, entering and completing all required data for entry.
Provide production and engineering support to Shop.
Communicate daily with Facility General Manager and Repair Coordinators on ongoing jobs and DCI scopes.
Follow established ISO 9001, ITT EHS, and other guidelines as required.
Contribute to facility goals for safety, cost savings, and quality/cost of poor quality (rework).
Support Customer needs and hot jobs with occasional after hour and weekend response.
Qualifications
Knowledge & Skills:
Excellent communication and interpersonal skills to interact effectively with diverse client group.
Ability to troubleshoot in-depth issues with rotating equipment.
Ability to read, analyze, and interpret pump drawings.
Ability to anticipate and solve practical problems and resolve issues.
Self-starter with the ability to work both independently and within a team.
Ability to effectively communicate ideas and properly describe problems and solutions.
Ability to effectively handle multiple tasks, time management, and prioritization skills.
Well-developed planning, organization, analytical, and decision-making skills
Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills.
Ability to apply good judgment, strong work ethic, and integrity on the job.
Proficient in relevant PC skills.
Experience:
Minimum 10 years of related experience is required.
Practical, working experience with repair or service of pumps and other rotating equipment.
Proficient in MS Office
Education:
BS in Mechanical Engineering or related field or equivalent experience
Equal employment opportunity, including veterans and individuals with disabilities.
