Director of Operations - Military veterans preferred

Director of Operations

US--

Job ID: 2025-5606
Type: Full-time Exempt, Salaried
# of Openings: 1
Category: Operations
Remote

Overview

DDC-ITS is looking for a dynamic and successful Director of Operations to join our rapidly growing company. The Director of Operations will lead the Operations team and will be responsible helping the company President provide strategic/tactical leadership and oversight for creating, sustaining, implementing, and driving efficient and effective management processes in support of business objectives. He/she will collaborate with leaders and stakeholders from the business and technology/Innovations divisions to ensure proper coordination and execution of activities related to the delivery and execution of our programs. The position requires significant interaction with cross-functional departments within the company, collaboration across other subsidiaries, and excellent communication and relationship management skills to influence and resolve issues.

• Operational Execution: Manage customer and employee relationships. Work with corporate staff to ensure programs and staff operate as expected; work monthly financials with customers if needed; ensure contracts are managed according to expectations; confers with staff to explain program and individual responsibilities for functions and phases of program. Reviews reports and records of activities to ensure progress is being accomplished toward specified program objective and modifies or changes methodology as required to redirect activities and attain objectives. Prepares program reports and control’s expenditures in accordance with budget allocations & program bid targets.

• Employee Engagement: Develop, execute, and evaluate an internal communications strategy, ensuring that business goals, initiatives and organizational/people news are communicated regularly and effectively. Lead the development and delivery of an engagement and communications calendar ensuring all initiatives/activities are delivered and communicated about in timely and efficient ways. Develop and manage end-to-end internal employee/customer engagement plans and campaigns to ensure effective attention is provided to all.

• Business Development: Support DDC Market Leads with various business development tasks to include capability development, customer oral presentation support, level of effort development, and transition planning. Support proposal efforts to expand market presence or capabilities.

• Customer / Competitor intelligence: Develop relationships with key customers; influence customer planning and clearly articulate to DDC IT Services business leadership customer needs. Understand competitive landscape and implications to influence capture efforts. Participate in professional/trade association activities, customer events and federal government meetings.

• Minimum of BS/BA or equivalent with 10 years of experience in business development and/or operations; IT certification a plus.

• Strong understanding of complex Federal government procurement requirements and processes.

• Proven track record of developing key relationships with internal and external partners.

• Ability to work efficiently and perform multiple tasks in a deadline-driven environment.

• Experience working with socio economic and small business set asides

• Strong interpersonal skills including mentoring, coaching, collaborating, and team building.

• Proposal experience

• Ability to pass a standard background check

Nice to have qualifications:

• Coordinating different teams to foster exchange of ideas and provide cross-team learning

• Assessing and analyzing departmental to find ways to minimize expenses and optimize profits

• Understanding of labor services/contract pricing fundamentals

• Holds Project Management Professional (PMP) Accreditation

• Financial acumen for program budgeting and cost control

• High adaptability, decision-making, and cross-functional collaboration skills

• Proven ability to motivate teams and align them with business priorities

• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

• Identifying potential problems and points of friction and working to find solutions

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

• Demonstrated ability to lead through influence and to deliver results through others.

• Understanding of Mentor Protégé & Joint Ventures

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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