Senior Director of IT & Systems - Military veterans preferred

Description:

We are committed to supporting at risk children and families by providing them with tools and resources to help prevent children from experiencing child abuse, neglect and abandonment. We are a Christian agency that believes in living our mission: “to provide Christ-centered care and support to children and families in need.”

In response to this community-wide challenge, Presbyterian Children's Homes and Services (PCHAS), provides 14 programs and services in 28 locations in Texas, Missouri and Louisiana. In all of our programs, we seek to provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency's commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client.

Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee's contribution).

FLSA Status: Exempt

This position provides highly competent services in the areas of all agency data information systems, to provide oversight and leadership to the Agency's CFF Systems team and the Information Systems Team. Provides guidance for the development of CSWIS, provides administration level oversight of the agency's fund-raising and finance software (Raisers Edge/NXT and Financial Edge/NXT), and manages projects associated with supported information systems. Provides strategic measures that advance the agency's IT Department.

Essential Job Functions:

• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• Provide Supervision to all IT staff. Carries out supervisory responsibilities in accordance with company policies and procedures and State and Federal laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance including coaching and future performance development; managing training needs through a learning management system; rewarding and disciplining employees; addressing complaints and resolving problems. Maintain quality improvement goals and address at regularly scheduled staff meetings.
• Lead the development of Agency Dashboarding and determine key performance indicators (KPI) by collaboration efforts with other departments.
• Identifying opportunities for process improvements and recommending solutions based on data analysis findings.
• Build a strong collaborative relationship between IT Development and IT Operations.
• Use data to analyze, interpret and understand problems, identify solutions, and make recommendations.
• Research, identify and develop improvements for the Information Technology Department.
• Review and approve all systems charts and programs prior to their implementation.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.
• Provides leadership, motivation, coaching, professional development and day-to-day support to foster an engaged work environment with a focus on customer service.
• Ensure that appropriate communications take place throughout the agency (between IT and programs or departments), by facilitating/participating in monthly meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Responsible for relationship building, creative problem solving, and proficient management of projects, resources, and new technologies in a dynamic environment.

Working Conditions:

This position works in a typical office setting. Standard hours plus additional time required as needed. Some travel is required. No unusual physical demands.

Job Requirements:

Bachelor's degree in computer science or related field or equivalent experience in web development. Minimum of 5 years' experience in web development and dashboarding with some project management responsibilities and customer support responsibilities. Some experience working with a Fundraising database is a plus. Must be willing to continually expand one's knowledge of technology platforms, strategize and stay appraised of the ever-changing technical world.

Requires strong skills in SQL, HTML, Power BI, JavaScript, Coding and Access reporting skills. Demonstrate initiative, efficient organization with time management skills and ability to set priorities. Strong customer support and communication skills. Strong problem solving/troubleshooting skills. Works well in a team environment and shows strong collaborative skills.

Other Requirements:

Must hold a valid driver's license, have and maintain a risk-free driving record. Must be willing to undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and childcare/elder care disqualification list screenings. As requested, must submit fingerprints for review by the state of your employment and the Federal Bureau of Investigation (FBI). Must undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease.

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