Technical Support Scientist II - Military veterans preferred

Position Title: Technical Support Scientist II

Location: Remote - California | Remote - Oregon

Position Type: Full time

Requisition_ID: 2025-0059

Description:

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements. Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Report only those incumbents with incentives tied to product sales. Incumbents matched to this job family must be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash profit sharing should also be matched here. If not on a sales incentive plan, match Applications/Systems Engineering - Post-Sales - Non-Sales Plan. Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. This is an individual contributor role. Incumbents matched to this job family must be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash profit sharing should also be matched here. If not on a sales incentive plan, match Applications/Systems Engineering - Post-Sales - Non-Sales Plan.

Standard BioTools is seeking a dynamic Technical Support Scientist II based in the US, on the west coast, to support the KREX® autoantibody profiling platform and related pipeline products.

The Technical Support Scientist II will be an integral part of a fast-paced, collaborative commercial and technical team, providing both pre- and post-sales support to customers and Authorized sites. The ideal candidate will combine strong technical expertise with excellent presentation skills, enabling them to deliver impactful technical presentations, craft, and present project proposals, and develop high-quality technical documentation for core products. Success in this role demands a keen attention to detail, deep knowledge of the KREX core technology and related offerings, and a strong understanding of customer applications.

This position reports directly to the Global Scientific Support Manager.

Key Job Responsibilities:

• Provide pre- and post-sales scientific/technical support, including preparing and presenting project proposals and study designs

• Coordinate with internal technical team members to address customer and Authorized site enquiries related to all technical/scientific aspects of the products and services

• Research and develop customer projects and technical collateral around KREX and product offerings specific to their research aims

• Support sales team in technical discussions and presentations to customers and collaborators during meetings, conferences, and exhibitions

• Provide expert understanding and strong technical competency to customers and Authorized sites in discussions on project requirements related to the use of KREX and services

• Keep abreast of all research and development in the field of functional proteomics and immuno-proteomics

• Ability to present KREX technology and capabilities in large scientific meetings and conferences

• Ability to generate training materials (PowerPoint, whitepaper, technical note, etc.) for various scientific presentations and competitor positioning

• Deliver technology presentations to potential clients

• Support commercial team and customers with technical knowledgebase and problem solving

• Assess equipment and laboratory technical capabilities for technology transfer opportunities

• Represent KREX at trade shows

• Troubleshoot protocols being run in client labs

• Train sales team members on messaging, as appropriate

• Provide professional email responses to customer inquiries, ensuring clear communication of technical information

• Additional responsibilities as directed by the Scientific Support Manager

Education and Experience:

• A master's degree in immunology, proteomics, genomics, or a related discipline is strongly preferred, with a PhD being highly advantageous.

• Minimum of 5-7 years of experience in the field, including 3-4 years of hands-on bench work and 2-3 years in a commercial biotech or pharma environment.

• Strong technical knowledge of immuno-proteomics specifically in protein arrays, protein expression, and assay development

• Highly motivated and must have demonstrated ability to work effectively in a collaborative team environment

• Results-oriented with a drive to find solutions to problems

• Excellent verbal and written communication skills with experience in customer support

• Ability to adapt to change and work effectively on various assignments

• Good organizational and planning skills, strong attention to detail and accuracy

• Flexibility in working hours to support multiple time zones if required

• Experience in healthcare and pharmaceutical industries preferred

Work Environment:

• Home-based

• Ability to travel up to 20%

07 S



Equal employment opportunity, including veterans and individuals with disabilities.

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