Washington District of Columbia 20001 United States
Position Title: Sr. VoIP Engineer State: DC Country: US Type: Regular Full-Time # of Openings: 1 Company Name: USDT-TTB-OCIO-TTB
Overview:
Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Sr. VOIP Engineer. In this role you will help review options, engage with vendors, and make recommendations on the future of VoIP for the client, as well as help to accelerate the configuration, deployment and cut over of the future VoIP and Contact Center applications, allowing for distribution of effort across voice engineers.
Location: This is a hybrid role in Washington, DC. Clearance: This position supports a federal contract and requires an active Public Trust.
What Youll do:
Collaborate with program engineering teams on voice system strategies looking towards the future of voice and supporting our cloud migration
Day-to-day management of a Cisco CUCM and UCCX environment, supporting 4 contact centers
Administration and management of Finesse and Upstream Works platforms
Lead the migration to a Cloud first posture
Supporting integrations between On-prem CUCM, WebEx calling, MSFT Teams and on-prem Cisco VTC rooms.
Coordinate and participate in planned maintenance activities to ensure voice and recording systems are properly implemented and maintained according to best practices with minimal impact to the business
Coordinate with the team to develop and maintain proper processes, procedures, security, and system documentation according to industry best practices and government regulatory requirements
Help evaluate new technologies and solutions to enhance the voice environment to serve strategic and tactical business objectives
Required knowledge and skills
Bachelor's degree or equivalent experience
10+ years’ experience in Information Technology
3+ years of advanced experience involving Cisco UC design , deployment, configuration and optimization
Deep understanding of VoIP in the enterprise and working with carrier SIP trunking
Expert in MGCP and SIP gateway configuration
Expert with Cisco UC and IPCCX, including, CUBE, Finesse and Upstream Works
Experience with Cisco's UC cloud solution
Experience with MSFT Teams
Familiarity with networking
Expert troubleshooting skills
Federal IT regulatory compliance experience
Exceptional work ethic and time management skills
Ability to work well both independently and part of a team
Strong written and verbal communication skills and a commitment to customer service
Abilities
Strong written/verbal communications skills
Able to engage face to face w/clients (professional appearance for video meetings)
Experience preparing technical documentation, including Visio diagrams and written SOP and systems documentation.
Nice to haves
Cisco CUBE hands-on experience
CCNP in networking and/ or voice experience
Network (route/switch) experience
Salary Range:
Salary range is $130,000-150,000/year. The salary range for this position reflects a variety of factors that influence compensation decisions, including skills, experience, training, certifications, and organizational needs.
Equal employment opportunity, including veterans and individuals with disabilities.
