DHL Supply Chain is the world's largest contract logistics specialist, offering customized logistics solutions based on globally standardized warehousing, transportation, and integrated services components. It’s a really exciting time to join us as there are lots of big developments happening in the logistics industry. Globalization, digitalization, and e-commerce are all shaping the way we work. We even have picking robots in our warehouses to help us do our jobs!
It’s about everyone working together and the sense of belonging, teamwork and collaboration that you will experience from day one. It’s also about our quest to consistently deliver excellence, so we’re always developing to make sure we remain the number one logistics company and a great place to work.
Connecting People. Improving Lives.
Currently, we are looking for a passionate and energetic Shift Supervisor to be based in the Operations Team. In this role, the successful candidate will
Key Responsibilities
- Coordinate development and implementation of operations strategy and plans.
- Draft and execute plans to deliver agreed customer, service, quality and financial objectives for the assigned site/ work stations(s).
- Monitor the day-to-day operations of the team to provide smooth logistics operations.
- Supervise and resolve issues in delivery of activities of receiving, handling and dispatching stations and registered mailings to ensure smooth operational flow.
- Ensure planning and management of human resources (including outsourced labor/ agents), materials and logistics infrastructure to deliver logistics services.
- Support other team members, particularly supervisor of operations, as required and provide backup for absence/ peaks in operational activities.
- Conduct regular reviews with customers on operational performance and delivery against the agreed performance objectives.
- Support business development/ account management on contractual/ commercial issues and customer renewal planning.
- Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan.
- Contribute to development of and coordinate operating processes, site infrastructure, equipment, IT systems, operating structure, etc. to deliver targeted capacities.
- Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality .
- Detect issues, identify opportunities and implement practices focusing on delivering site improvement and enhanced productivity.
Job Skills, Qualifications & Experience:
- Educational Qualifications:
- Bachelor’s Degree – in English curriculum.
Additional Qualification (not mandatory)
- Logistics, Supply Chain Management, or Operations Management
- Business Administration (with a focus on logistics or operations)
- Professional Experience:
- Experience in Logistics Documentation (at least 3-5 years) with a strong understanding of the logistics and supply chain processes.
- Leadership Experience (at least 3-5 years) managing teams, especially in documentation, logistics, or supply chain operations.
- Experience with Logistics Management Systems: Familiarity with tools such as WMS (Warehouse Management Systems), or ERP systems (e.g., SAP, Oracle) is essential.
- Proven Experience with Documentation: Understanding how to create, organize, and manage various forms of logistics documentation mainly Jebel Ali.
- Technical Skills:
- Proficiency in Documentation Tools: Familiarity with software like Microsoft Office, Power BI
- Understanding of Data and Reporting: Ability to analyze data and produce accurate, clear, and comprehensive reports for internal and external stakeholders (e.g., performance reports, logistics metrics).
- Basic Technical Knowledge of Logistics Software: Understanding of logistics-specific software and tools, such as WMS, and ERP systems,
- Leadership and Management Skills:
- Team Leadership: Experience managing and mentoring a team of documentation specialists, ensuring that tasks are completed efficiently and on time.
- Project Management: Capability to oversee multiple projects, organize team workflows, and ensure deadlines are met.
- Cross-Functional Collaboration: Ability to work closely with logistics, warehouse, transportation, and operations teams to ensure that documentation is accurate and in compliance with industry standards.
- Conflict Resolution: Effective in managing team dynamics, resolving conflicts, and ensuring smooth team operations.
- Performance Monitoring: Ability to evaluate team performance and provide feedback for development.
- Communication Skills:
- Excellent Written Communication: Strong skills in creating clear, concise, and accurate documentation that aligns with logistics procedures, regulations, and internal standards.
- Clear Verbal Communication: Capability to present ideas clearly, communicate documentation needs across teams, and hold team meetings effectively.
- Collaboration: Skilled in working with various teams (logistics, operations, IT, legal, and compliance) to gather input and ensure accuracy of documents.
- Knowledge of Logistics Processes & Regulations:
- Logistics Knowledge: Understanding of the end-to-end logistics process, including inventory management, warehousing, distribution, transportation, and order fulfillment.
- Regulatory Compliance: Knowledge of compliance requirements such as customs regulations, international shipping laws, and industry certifications (e.g., ISO,
- Supply Chain Optimization: Understanding how documentation fits into supply chain management and how it can help improve operational efficiency.
- Certifications (Optional but Beneficial):
- Certified Supply Chain Professional (CSCP) or Certified in Logistics,
- Project Management Professional (PMP) or other project management certifications to show leadership and management capability.
- Soft Skills:
- Attention to Detail: Critical for ensuring documentation is accurate, thorough, and compliant with regulations.
- Problem-Solving: Ability to resolve documentation challenges, optimize workflows, and handle complex logistics scenarios.
- Time Management: Ensuring that all documentation tasks are completed on time, especially in a fast-paced logistics environment.
- Adaptability: Ability to quickly adapt to changes in logistics processes, new tools, or regulations and implement those changes into documentation practices.
- Additional Skills/Experience:
- Experience with Automation Tools: Familiarity with automation software used for document management or data entry in logistics (e.g., Robotic Process Automation or AI-powered systems).
