Insurance & Risk Management (IRM) is a critical function at DHL, ensuring we navigate the complex landscape of global logistics with resilience and certainty. Our department is dedicated to managing the broad spectrum of risks that the DHL Group encounters in its daily operations, thereby protecting the interests of the company, its employees, and its customers.
You will be responsible for developing and overseeing the financing operation for Casualty (Vehicle Liability, General Liability, Workers Compensation & Employers Liability) and Property (property damage & business interruption) exposures across DHL Group’s global operations.
Serving as a critical member of the Insurance & Risk Management (IRM) leadership team, you will contribute to the strategic development of our risk management offerings. Your role will involve identifying and assessing risks, providing expert advice on financing solutions, and ensuring compliance across all divisions.
Your Key Tasks:
- Develop and maintain a comprehensive understanding of the Group, the IRM service portfolio, and value proposition.
- Execute casualty and property risk financing strategies across all divisions globally.
- Optimize the use of balance sheet, captive insurance, fronting insurance, and risk transfer mechanisms related to casualty and property risks.
- Oversee underwriting results, including management reporting on loss ratios, claim trends, and market share within the assigned portfolio.
- Drive the Casualty & Property book and enhance internal market share while achieving a 'break-even' underwriting target.
- Ensure consistent and compliant pricing of casualty risks, facilitating timely referrals and quotations.
- Foster strong relationships and communication with selected fronting insurers and reinsurers.
- Guide DHL Group trading units in developing effective operational risk processes.
- Make informed decisions on risk acceptance, conditional acceptance, or declines.
- Serve as a point of referral for Major Claims regarding coverage interpretation.
- Collaborate on the IRM non-life insurance risk strategy to ensure seamless service delivery.
Stakeholders you work with:
- Divisional boards at regional levels with a strong focus on commercial business development.
- Global and regional IRM stakeholders, country and regional senior management, and other relevant functions including finance, legal, security, operations, trade compliance, and Business Development leadership.
- External service providers, including fronting insurers, claims handlers (internal & external), insurance brokers, and advisors.
Your Qualifications & Experiences:
- University degree and/or holding a professional qualification in insurance (e.g., ACII, FCII, CPCU, CEBS, IEBA, or other business management qualifications).
- 10+ years of experience in marine underwriting within a global multinational insurance company, broker, or in-house risk function.
- Background in transport and logistics risk management and strategy.
- Proven experience in account management, servicing, placement, and negotiation of casualty & property insurance coverages.
- Extensive knowledge of or experience in SIR’s & reinsurance/captive strategies.
- Exceptional data and analytics, project management skills, and excellent time and workload management abilities.
- Excellent written and oral communication skills, with the ability to articulate technical content to a non-technical audience.
If you are a strategic thinker with a passion for risk management and are ready to make a significant impact within a global organization, we encourage you to apply for this exciting opportunity. Join us in shaping the future of risk management at DHL Group.
