Computer Systems Analyst Level I - Military veterans preferred

Radial Solutions Inc.

Radial Solutions Inc., (RSi) is a Service-Disabled Veteran Owned Small Business (SDVOSB) located in Huntsville, AL.  At RSi, we understand that people are the most important aspect of our business! As a service provider to the government, we aim to hire the right people for each role. We provide professional development opportunities to support continued professional growth. We strive to foster an inclusive, welcoming, and respectful environment for every team member.

RSi is looking to fill a Computer Systems Analyst I position in Fort Benning, GA, to support our Army customer providing Aviation Maintenance and Logistic Services to the Army Ranger School. The Computer Systems Analyst I provides technical support to end-users, troubleshoots hardware and software issues, assists with the installation and maintenance of computer systems for a DoD contract.

Responsibilities include but are not limited to:

• Provide technical support to end-users by phone, email, and in person.
• Troubleshoot hardware and software issues, including those related to the ACN aircraft notebook software. (Prior experience with ACN is not required, as training will be provided.)
• Assist with the installation and maintenance of computer systems, peripherals, and software.
• Assist with network configuration and troubleshooting.
• Document technical problems and solutions.
• Update user manuals and knowledge bases.
• Assist the Information Systems Security Officer (ISSO) with information security tasks, following established policies and procedures (specific duties will be determined in consultation with the ISSO).
• Perform other duties as assigned.

This position is subject to pre-employment drug and alcohol testing as well as a pre-employment physical.

Required Minimum Education/Experience/Certifications: 

• Associate degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1-2 years of experience in a technical support role.
• IAT Level I Baseline Certification.

Preferred Experience/Knowledge/Skills/Abilities/IT Skills/Certifications: 

• Experience in a DoD IT environment.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Proficient in the use of computers and common software applications.
• Ability to work independently and as part of a team.
• Meticulous attention to detail, as this position involves some information security responsibilities.
• Working knowledge of US Army Aviation or DoD operations.

Work Environment:  Office area in an aircraft hangar, frequent loud noises, and other industrial settings.

Physical Environment (outside, inside, heights, stairs etc.) /Requirements (lifting, heights, bending etc.):   Ability to lift up to 25 lbs. 

Other: Applicants for positions which require a US government security clearance must meet eligibility requirements to include US citizenship.

EOE/Minorities/Females/Veterans/Disabled

Radial Solutions Inc., (RSi) is a Service-Disabled Veteran Owned Small Business (SDVOSB) located in Huntsville, AL.  At RSi, we understand that people are the most important aspect of our business! As a service provider to the government, we aim to hire right people for each role. We provide professional development opportunities to support continued professional growth. We strive to foster an inclusive, welcoming, and respectful environment for every team member. 

RSi is an Equal Employment Opportunity employer as defined by the EEOC. If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers site as a result of your disability, you have the right to receive assistance in completing the application process. Please email your resume and application to hr@team-rsi.com or contact us directly about your interest in employment with RSi.

RSi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, gender, age, sexual orientation, gender orientation, physical or mental disability, veteran status, genetic information, citizenship, or any other federal, state, or locally protected class.

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