Liberty FCU, a full-service credit union, is seeking a full-time Collector to join the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism, possess problem solving skills, and be able to focus in a fast-paced environment. Experience in collections is preferred. If interested, please proceed by clicking Apply.
Essential Functions & Responsibilities:
Contact past due members through outbound calling campaigns, email, and text messaging.
Maintain accurate documentation of collection efforts and reasons for delinquency.
Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
Update addresses, phone numbers, and other contact information.
Skip trace through various websites, review for repossession referrals on auto loans.
Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
Adhere to all federal, state, local and internal laws, regulations, and policies.
Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
Perform other duties as assigned.
Position Specifications
High school education or GED equivalent
Collection and call center experience preferred.
Knowledge, Skills, & Abilities
Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
Ability to communicate effectively in both verbal and written formats.
Ability to manage multiple tasks, work in fast-paced environment, and meet deadlines.
Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
Ability to be flexible and work under high pressure in a complex environment.
Benefits and Compensation:
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Equal employment opportunity, including veterans and individuals with disabilities.
