Customer Service Representative
- Military veterans preferred
2025-05-30 ASC Engineered Solutions
Other
/yr
employee
contract
Romeoville Illinois 60446 United States
Position Title: Customer Service Representative Department: Customer Service Employment Type Full Time Location: Romeoville, IL - Distribution Center Workplace Type: Hybrid
Compensation: $20.00 - $34.00 / hour
Customer Service Representative
ASC is looking for a Customer Service Representative who will ensure client satisfaction while working in cooperation with outside sales to grow existing customers. They will effectively manage their resources, and work within the policies and procedures of the company.
How You Will Help
Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
Assist customers with product and service-related questions, technical issues, and account management.
Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
Identify opportunities for process improvements to enhance the overall customer experience.
Stay up to date on product/service offerings policies, and procedures.
Accurately document customer interactions and transactions in ASC’s CRM system.
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
Other duties as assigned
What You Will Bring
• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
Compensation
The base salary range for this position is $20.00 to $34.00 USD an hour*.
*The salary range for this position reflects a reasonable estimate of the range of compensation for this role. ASC Engineered Solutions’ philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.
About ASC Engineered Solutions
Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.
The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers’ success.
Equal employment opportunity, including veterans and individuals with disabilities.
