2025-06-03
CrowdStrike, Inc.
Other
/yr
employee
contract
Sunnyvale
California
94086
United States
CrowdStrike, Inc.
Full time
R23376
About the Role:
We are seeking a Principal Engineer to lead the evolution of Engineering Service Management capabilities that support scalable, resilient, and automated foundational ITSM practices such as Incident, Problem, and Change Management. This individual will drive the development of modern, integrated solutions that empower engineering and SRE teams by embedding Service Management into DevOps workflows, CI/CD pipelines, and AI-driven operational intelligence.
This role requires a strategic thinker, technical collaborator, and experienced program leader who thrives at the intersection of Engineering execution, Service Management discipline, and platform modernization.
What You'll Do:
Design and deliver engineering Service Management solutions that are seamlessly integrated into developer and operations workflows.
Lead cross-functional programs to modernize Incident, Problem, and Change Management practices with an emphasis on automation, speed, and resiliency.
Partner with Platform Engineering, SRE, and toolchain teams to embed change controls into CI/CD pipelines using infrastructure-as-code and policy-as-code models.
Drive the adoption of AI/ML capabilities for proactive detection, root cause analysis, auto-remediation, and intelligent routing.
Define and track program KPIs to measure service maturity, velocity, resiliency, and user experience.
Build and maintain collaborative relationships with engineering, product, and operations leaders to ensure stakeholder alignment and delivery success.
Serve as a change agent and coach for Service Management best practices in an Agile, cloud-native, and DevOps-first environment.
Establish and maintain governance models that balance autonomy with control, especially in federated engineering environments.
Modern Change Management: Automated risk assessment, progressive deployment controls, and real-time observability across pipelines.
DevOps Integration: GitOps, chatops, and API-first workflows that make Service Management invisible but effective.
AI-Driven Operations: Integrating AI/ML platforms for alert correlation, anomaly detection, and automated ticketing/workflows.
Platform Engineering Enablement: Building reusable Service Management patterns and tools for internal platform teams.
Resilience Engineering: Aligning problem management and post-incident review practices with SRE principles and blameless culture.
8+ years of experience in engineering roles, preferably supporting Service Management or SRE practices.
Strong understanding of DevOps, CI/CD, SRE, and cloud-native delivery models.
Experience with ITSM/ESM tools (e.g., ServiceNow, Jira Service Management, PagerDuty, Opsgenie, etc.).
Proven success delivering programs that integrate Service Management with Engineering workflows.
Familiarity with AI/ML applications in IT operations (e.g., AIOps, observability platforms).
Excellent communication, stakeholder management, and cross-functional leadership skills.
Strong analytical skills and a metrics-driven approach to continuous improvement.
Background in software engineering, infrastructure, or platform engineering.
ITIL, Agile, or SAFe certifications.
Experience in regulated or highly distributed enterprise environments.
Working knowledge of tools like Terraform, ArgoCD, Datadog, Prometheus, or OpenTelemetry.
#LI-Remote
#HTF
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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