Supervisor RN Telephonic Triage Nurse Case Manager (Remote) 2025-1433 - Military veterans preferred

Position Title: Supervisor RN Telephonic Triage Nurse Case Manager (Remote) 2025-1433

Location: Charleston, SC, USA

Job Category: Medical Case Management

Job Type: Full Time

Description:

Overview

RN Telephonic Triage Nurse Case Manager Supervisor - Remote Nationwide

Salary ($83,000- $87,000) depending on experience and qualifications.

Are you interested in empowering and sustaining healthy, positive, and measurable differences in the health of individuals while leading a team? Does the thought of leading and motivating a team of exceptionally talented case managers inspire you? Do you thrive in shaping and organizing teams to provide high-quality care that affects individual lives? We believe it takes teamwork and organization to provide medical and care expertise to help those with acute conditions to live their best life, teamwork led by a highly skilled home-based RN Telephonic Triage Nurse Case Manager Supervisor.

Your broad responsibilities will include providing supervision of daily operations team while providing medical case services of injured workers' cases. Ideal candidates will possess both a nursing leadership background that enables them to supervise, coach, and easily interact with nurse case managers, as well as a professional background that enables them to easily interact and establish deep professional relationships with team members. As an RN Telephonic Triage Nurse Case Manager Supervisor, you will collaborate with the Manager, RN Telephonic Nurse Case Manager and VP to ensure consistent delivery of case management services.

RN Telephonic Triage Nurse Case Manager Supervisor Responsibilities

• Work independently in your home office setting while supervising a team of case managers.
• Provide direct supervision to case managers in the assigned team in the application of corporate policies and procedures, case management protocols, timesheets, PTO, and expense review and approval.
• Uses experience and expertise in the Case Management process and coaches the staff on the RN - the patient-physician collaborative process of assessment, planning, implementation, coordination, monitoring, and evaluation to address patients holistically.
• Provide supplemental support and assistance to Case Managers during staff transition and/or spikes in assigned caseloads.
• Support the development and enhancement of corporate policies and protocols that relate to case management services.
• Conduct periodic reviews of designated cases for quality improvement, support implementation, and monitoring of quality improvement plans.
• Provide Customer Support in designated areas and assists regional CM in the delivery of customer support.
• Effectively counsel and coach employees on performance and behavioral improvements. Understand and appropriately apply employee disciplinary procedures.

RN Telephonic Triage Nurse Case Manager Supervisor Qualifications

• Bachelor of Science in Nursing
• National certification in case management or related field is required in one of the following areas: Occupational Health (COHN); Case Management (CCM), Insurance Rehabilitation (CIRS/CRRN), Disability Management (CDMS), and/or Nurse Case Manager Board Certified (ANCC/ANA). National certification in a related field or obtained within 12 months of the date of hire.
• Possess an active, unrestricted nursing license valid in the United States, Puerto Rico, or other U.S. territories; a Compact License is preferred.
• 5 years of related clinical experience, including:
• Minimum of 2 years in adult medical/surgical nursing
• Minimum of 2 years in case management within the workers’ compensation arena
• Minimum of 1 year in adult medical/surgical nursing
• Minimum of 3 years in case management within the workers’ compensation arena
• Experience with the Federal Employee Compensation Act (FECA) and FECA-related issues preferred.
• Demonstrated ability to work independently and along with others
• Attention to detail, timetables, and commitment to completing tasks
• Experience with Microsoft Windows and computer savvy
• Must be well organized, efficient, and able to prioritize competing priorities and make sound judgments
• Ability to define, and resolve problems and challenges in a workplace setting
• Responsible for having reliable High-Speed Cable or Fiber Optic Internet service
• Must have Excellent People Skills, and Communication Skills via Phone, E-Mail, Text, Written, and Verbal formats, and provide 24-hour follow-up to all communication
• Prior to hiring and training you must be able to pass a preliminary credit and background check

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($83,000- $87,000). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com Privacy | Sedgwick Terms and Conditions | Sedgwick

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