Senior Specialist - Global BPO - Military veterans preferred

Overall Role Purpose

Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.

Job Responsibilities

• Provide standard analysis of data and manages the related pre-defined communication requirements
• Manage the day-to-day activities pertaining to projects, and/or applications and/or tools, dashboards, etc.
• Provide support in simple projects under the guidance of a Business Analyst, Project Manager or Senior Program Manager.
• Deliver process map and documentation for the projects or business processes
• Support the team in cultivating culture of continuous improvement, process efficiency and innovation
• Manage team administrative requirements for the project team
• Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the Global BPO Programs team
• Analyse and design of technology-driven and/or automated solutions that support project or process requirements.
• Analyse the solution qualitative benefits
• Assess innovative ideas generated from an Ideas Management program relative to benefit and cost
• Support the Global BPO Programs Project Manager in cultivating culture ofcontinuous improvement and innovation
• Liaising with Global, regional or country team based on the project support scope.

Specific Role Challenge

• Gain support of the service line that the systematic approach creates significant and measurable improvement.
• Create understanding with employees what the needs and benefits are of process improvement initiatives
• Contribute to cultivating a culture of continuous improvement and innovation

Skills

• Project support experience
• Good all round communicator: written, oral and presentation skills.
• Software skills (Word, Excel, PowerPoint, Access, VBA, etc) (advantage)
• Experience in supporting a shared service centre (preferred)
• Strong IT programming knowledge (an advantage) – SQL, Power BI and C#
• Experience in logistic industry (preferred)
• Process oriented and able to work under pressure
• Demonstrated ability to think conceptually and translate this into practical action.
• With process engineering experience (advantage)
• Strong process documentation skill

Qualifications & Requirements

Educational Qualification

• Qualified University Degree holder

Expected (Years of) Experience

• At least 3 years of working experience of which the last 1 years focused on process outsourcing/improvement and/or shared services