Harvard University
Position Title: AV Support Technician
Req ID: 68275BR
School or Unit: Harvard Radcliffe Institute
Description: Job Summary
As a member of the IT team, the Audiovisual Support Technician is responsible for managing a wide range of technologies across the Harvard Radcliffe Institute (HRI) campus and ensuring scheduled events are successful in their use of AV technology across campus. The AV Support Technician closely collaborates with all stakeholders including users and support staff to understand use cases, provide support, training, and creates detailed documentation. In addition, the AV Support Technician will manage inventory and lifecycle schedules in all audiovisual enabled conference rooms, meeting spaces, event spaces and other convening spaces spread across campus buildings.
This position requires particularly strong attention to customer satisfaction and the ability to maintain a calm and positive demeanor under high pressure/high visibility situations.
Position Description
- Serve as internal expert on HRI audiovisual systems and tools
- Oversee and operate multi-media equipment including video, audio, lighting, computer presentation, projection, digital signage, videoconferencing systems, and livestream devices (20%)
- Setup and test all technology components prior to an event. Quickly identify and correct technical issues prior to the start of an event.
- Provide dedicated support as required for high profile events; active monitoring of audio levels, projection quality, and lighting to ensure optimal experience for local and remote audiences.
- Provide "in the moment" technical adjustments for issues encountered during live events using clear technical methodologies while causing minimal impact.
- Work directly with departments to evaluate their audio-visual equipment needs - review event request supports to ensure fulfillment, make recommendations for alternate services and develop technology flow diagrams.
- Ensure all AV Services staff and key HRI departmental leads are well situated with any room technology prior to any respective events and presentations (10%)
- Load in, operate, and load out equipment for events for internal and external customers as needed (15%)
- Identify innovative technology solutions and make recommendations for equipment purchases, system design, and client utilization (10%)
- Maintain an accurate inventory of all audio-visual hardware and provide recommendations for hardware refresh cycles; maintains necessary documentation for accountability of loaner and ad-hoc hardware set-ups (5%)
- Develop training materials and conduct in-person training to Radcliffe faculty/staff/external vendors related to A/V system operations (10%)
- Work with Communications staff to facilitate live and non-live-event related video production (20%)
- Interface with live events vendor for large-scale production events (10%)
- Perform other duties as assigned.
Basic Qualifications - At least 5 years' relevant experience
Additional Qualifications and Skills - Bachelor's degree
- Project management skills
- Live-event video production experience
- Strong aptitude to quickly learn and institutionalize business, technical, and process knowledge; interest and ability to assess and improve work processes
- AV installation experience
- Crestron Programming experience
- Preferred experience in computer and network troubleshooting, including diagnosing connectivity issues, supporting audiovisual (AV) systems, and resolving issues with user devices connected to these systems.
- Ability to read complex construction and design drawings
- Customer service experience in a fast-paced, academic environment where quality delivery and relationship building are valued.
- Effective interpersonal skills including written and verbal communications.
- Proven ability to organize/coordinate workload independently among constant deadlines and shifting priorities.
- Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
Working Conditions - Frequent movement between campus buildings will be required to provide support to our community.
- Support outside of regularly scheduled hours, including weekends, will occasionally be required
- Must be accessible during business hours, and occasionally off-hours
Additional InformationPlease note that cover letters are required for every application for a position at the Radcliffe Institute.Interviews:We will be conducting interviews virtually and in-person for selected candidates. We appreciate your understanding and flexibility with our interview process.
Flex Work Note:This position will support some remote work where business and team needs allow. Based on current needs, we expect the incumbent will be required to work from our Cambridge campus location on event days. Applicants are encouraged to discuss hybrid work possibilities. HRI may adjust work location from in-person to hybrid or fully remote as necessary or appropriate.
Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). *Note: Harvard employees working in California must be in exempt role.
About the Harvard Radcliffe Institute:The Harvard Radcliffe Institute is dedicated to creating and sharing transformative ideas across the arts, humanities, sciences, and social sciences. The Fellowship Program annually supports the work of 50 leading artists and scholars. Academic Ventures fosters collaborative research projects and sponsors lectures and conferences that engage scholars with the public. The Schlesinger Library documents the lives of American women of the past and present for the future, furthering the Institute's commitment to women, gender, and society.
We are committed to achieving our goals through the efforts of a highly skilled, diverse workforce.¿ With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, the Radcliffe Institute for Advanced Study at Harvard University may be exactly the employer you have been looking for.
BenefitsWe invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/benefits-wellbeing) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)#LI-SS2
Department Office Location: USA - MA - Cambridge
Job Code: 403123 Info Tech Support Associate II
Job Function: Information Technology
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 055
Department: Information Technology
Union: 55 - Hvd Union Cler & Tech Workers
Time Status: Full-time
Pre-Employment Screening: Education, Employment, Identity
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Equal employment opportunity, including veterans and individuals with disabilities.
PI272740845
