Field Application Scientist I - Military veterans preferred

Position Title: Field Application Scientist I

Location: Remote - Massachusetts

Position Type: Full time

Requisition_ID: 2025-0067

Description:

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
•Keep customers front and center in all of our work
•Be accountable and deliver on commitments
•Drive continuous improvement
•Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

Position Overview:
As a Field Application Scientist II (FAS II) specializing in Imaging Mass Cytometry, you will play a critical role in supporting our customers and driving the growth of our imaging mass cytometry product line. This position involves a combination of customer support, training, collaboration with sales teams, and engagement in cutting-edge spatial biology research. The ideal candidate is passionate about science, customer-focused, and eager to work with innovative technologies in a dynamic and growing field.

Position Overview:

As a Field Application Scientist II (FAS II) specializing in Imaging Mass Cytometry, you will play a critical role in supporting our customers and driving the growth of our imaging mass cytometry product line. This position involves a combination of customer support, training, collaboration with sales teams, and engagement in cutting-edge spatial biology research. The ideal candidate is passionate about science, customer-focused, and eager to work with innovative technologies in a dynamic and growing field.

Key Responsibilities:

• Provide expert support to current and prospective imaging customers through on-site and in-house training, email and phone inquiries, applications discussions, and troubleshooting to ensure customer success.

• Assist customers in planning experiments and conducting data analysis to ensure successful outcomes with our imaging technology.

• Work closely with Regional Sales Managers and Inside Sales teams to expand our imaging mass cytometry install base and drive consumable revenue to meet our annual sales operating plan by identifying customer needs and promoting the use of our products.

• Troubleshoot and resolve complex customer issues related to experiments and instrumentation.

• Stay current with the latest developments in spatial biology research and applications, continuously expanding your knowledge to support new applications.

• Adapt quickly to new product launches and integrate new applications and instrumentation into your support repertoire.

• Provide actionable feedback and insights from the field to Product Management, Marketing, and R&D teams, ensuring our products and services align with customer needs.

• Deliver high-quality presentations and training sessions to customers and internal teams.

• Maintain a customer-centric approach in all interactions, ensuring customer satisfaction while managing multiple support projects simultaneously.

Minimum Qualifications:

• A Ph.D. or Master’s degree in a relevant field (e.g., biology, biochemistry, biomedical engineering).

• Located in the Boston metro area

• Proficient in imaging or spatial biology.

• Demonstrated ability to transform research inquiries into practical insights through the analysis of imaging data.

• Strong technical troubleshooting skills.

• Excellent communication and presentation skills, with the ability to explain complex concepts clearly and effectively in the context of scientific communications.

• Willingness to travel 60%.

• Experience in a customer-facing role or support position. Previous applications scientist or equivalent required for FAS II level, however less experience may be considered for FAS I position.

• High level bioinformatics skills highly desirable.

This role offers the opportunity to work with cutting-edge technology in the rapidly evolving field of spatial biology. As a Field Application Scientist II, you will be at the forefront of scientific innovation, helping researchers unlock new insights with our imaging mass cytometry technology. You’ll have the chance to work closely with top-tier researchers, collaborate with dynamic sales teams, and contribute to the growth of a leading life sciences company. If you are passionate about science, enjoy problem-solving, and are eager to make a significant impact in the field, this position offers a fulfilling and rewarding career path.

Apply online with your resume!

The Company is committed to providing an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation during this process, please inform The Company of your requirements. We are an equal opportunity employer.

07 S



Equal employment opportunity, including veterans and individuals with disabilities.

PI272751084