LEARNING & DEVELOPMENT MANAGER - Military veterans preferred

At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego – Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America, and we feel really proud of that. And the good news are... We are looking for a Superstar like you, are you insanely customer focused and someone who wants to have the best day, every day...

The SSC Learning and Development Manager handles the training and professional development of the Americas Shared Service Center employees. They make the most out of people’s talents and help them develop to their full potential. They also keep a strong focus not just on what the learner wants and needs, but also on the needs of the organization. This role will have an impact on more than 1200 employees as expert in the function.

Purpose of role

The SSC Learning and Development Manager handles the training and professional development of the Americas Shared Service Center employees. They make the most out of people’s talents and help them develop to their full potential. They also keep a strong focus not just on what the learner wants and needs, but also on the needs of the organization. This role will have an impact on more than 1200 employees as expert in the function.

Key Responsibilities:

· Design and Development of Learning Solutions (based around 70:20:10): Define learning outcomes, design and develop training programs (functional, leadership and behavioral) and e- Learning, provide stretch assignments, coaching, further education policies and identify / use appropriate delivery channels.

· Learning Management Systems: Ownership and maintenance of system, content publishing and marketing.

· Training Administration: Program bookings, event management, participant liaison, training effectiveness metrics and tracking.

· Training Management: Budget ownership, ensuring training standards and training team capability, monitoring industry trends and external networks.

· Performance Management: Ownership of processes and management of tools (MTW), ensuring effectiveness, tracking data quality and reporting, preparation and facilitation of calibration and performance alignment process.

· Development Advice: Individual, team and organizational learning support, coaching on performance improvement, and facilitating use of development tools such as 360 reviews.

· Vendor Management: Selecting and managing L&D solutions and systems providers, supplier liaison – working in close cooperation with procurement

· Measurement: Using First Choice methodology to measure impact; using Kirkpatrick or Phillips methodology to measure reaction, knowledge, behavior change, business

result and ROI (as appropriate); establish metrics to be used in benchmarking performance improvement

· Work with HR Business Partners to ensure that all learning solutions and training programs are implementing in the teams.