IAM Analyst I - Military veterans preferred

AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Description

POSITION SUMMARY

The Identity & Access Management (IAM) Analyst I provides technical support for customer account provisioning and deprovisioning and effectively resolves or escalates incidents and inquiries related to access or account management services across multiple applications and technology platforms. The IAM Analyst I helps with addressing end-user's access and other security related issues and to recommend improvements to address security issues or gaps. The IAM Analyst I learns to make general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes and procedures. This role typically works under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

QUALIFICATIONS

EDUCATION: High School diploma required. Associate or Bachelor degree in information technology, information security or related field preferred. Several courses or seminars on data security and application security concepts, auditing, and operating systems security are preferred.

REQUIRED SKILLS:

• Analytical Skills
• Organizational Skills
• Good Reasoning and Problem-Solving Skills
• Strong Collaboration Skills
• Strong Team Player
• Microsoft Office Applications
• Multitasking Skills
• Customer Service Orientation

LICENSE/CERTIFICATION: At least one certification in technology or security preferred.

EXPERIENCE: General knowledge of technology platforms and applications. Prefer relevant experience in data security and user account management. Strong analytical and administrative skills required, as well as strong attention to detail.

This position may require on-call responsibilities.

PERFORMANCE EXPECTATIONS

MAINTAIN AND DOCUMENT IAM SECURITY MEASURES WITHIN IT

Establish, maintain, and monitor user permissions. Analyze requests for application access for appropriateness to job, role, department and company (if applicable) and ensure access requests are submitted through the documented request process.

1. Work with users and subject matter experts to gather and analyze permission requirements.*
2. Resolves account provisioning requests such as user accounts creation and permissions required for access to an IT application, system or resource, granting only the approved access level in the applications approved for the user in the request.*
3. Analyze and address as appropriate access management issues involving EMR, Active Directory user and groups, Windows File share access management, and other application access control.*
4. Monitor and audit user account access rights to ensure user has the proper access rights for their particular role or job.*
5. Conducts operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user downtime.*
6. Conducts proper root cause analysis to prevent future occurrence of end user access issues.*
7. Handle their own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.*
8. Recognizes and makes recommendations of potential areas where access provisioning and access removal policies and procedures require change or where new policies and procedures need to be developed and communicates them to the IT Security Manager.*
9. Maintain familiarity with installed software standards and procedures and evaluate other tools to determine the appropriate fit into application and system development.*
10. Collaborate on critical IT projects as needed to ensure that Identity and Access Management (IAM) issues are addressed throughout the project life cycle.*
11. Provide on-call services as required to provide emergency assistance toward resolving application access issues.*

ADDITIONAL EXPECTATIONS

• Adhere to AtlantiCare and InfoShare Policies and Procedures.*
• Perform other duties as assigned.*

WORK ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires repetitive motion, fingering, grasping, hearing, and speaking a majority of the time. This position also requires spending time with such equipment as computer terminal, fax machine, copier and telephone.

REPORTING RELATIONSHIP

This position reports to the Information Security Manager.

Date Reviewed: Human Resources 04/2025 Function Head 04/2025

Essential functions for this position are identified by an asterisk *.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.


Job Category
Information Technology

Hours Per Week
40

Weekends Required?
No

Holidays Required?
No

Shift
Days

Posititon Status
Full-Time


Job Details

Pay Range
$53018 - $79572

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.



Equal employment opportunity, including veterans and individuals with disabilities.

PI272879988