Classroom Support Technician II - Service Desk - Military veterans preferred

Date Posted: 2025-06-06
Company: Villanova University
Job Category: Other

Salary Range: /yr
Types of Work:
  employee   contract

Location:
City: Villanova
State: Pennsylvania
Zip code: 19085
Country: United States

Villanova University

Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information

Posting Number:20255561VPosition Title:Classroom Support Technician II - Service DeskPosting TypeStudentHours/week:10-20Eligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation St. Mary's HallDetailed Work ScheduleNumber of positions:5Department:715-UNIT - Technology Support ServicesContact Name:Kimberly WalterContact Phone/Extension:6105194899

Position Summary Information

Job Description Summary:

• Deliver first-level help desk support for all UTS-supported systems.
• Assist students, faculty, and staff with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.
• Record support requests using the TeamDynamix (TDX) ticketing system.

Requirements:

• Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
• Willingness to complete necessary training and certifications.
• Strong problem-solving abilities and effective communication skills.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Additional Information:

Summer, Fall, and Spring position.
* Technology Support Services will provide ALL training.

Physical Demands Summary:Wage Rate:13.00

Posting Detail Information

Closing Date (11:59pm ET):Open Until FilledYes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * What is your availability? (days and times)

   (Open Ended Question)

4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

Optional Applicant Documents:

Required Documents

1. Cover Letter / Letter of Interest
2. Resume / Curriculum Vitae

Optional Documents

Equal employment opportunity, including veterans and individuals with disabilities.

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