Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics is looking for a Site Director (Senior Director, Laboratory Operations) who wants to continue to learn in order to allow our company to grow.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
Under the direction of the Senior Vice President, Lab Operations, the Site Director has overall responsibility for operational performance of their respective location(s).They will ensure successful cross-departmental performance, capacity planning, meeting financial targets, quality metrics, and other site-specific goals. Additionally, they will be responsible for their direct reports at their primary location and remote sites where applicable. The role includes all planning, implementation, operations and evaluation of programs, revenue analysis, budget management, and human resources management activities to ensure optimal turnaround times, quality and profitable growth. Ensures compliance with all regulatory and accrediting agency standards, including CAP, CLIA, and OSHA while working closely with the Medical Director and Directors, Laboratory Operations.
This is a management position responsible for the strategic oversight and leadership direction; oversees several functions; provides leadership to department managers; may also manage first-line supervisors and/or professional staff. This position level reports to a member of the leadership team.
Core Responsibilities:
- Plans, coordinates, and directs the activities of their respective site to ensure efficient, effective, and economical utilization of space, personnel and other resources
- Maintains a physical presence within assigned location and responds to requests for assistance; facilitates services, communication, and problem resolution; serves as a role model for staff
- Plans and develops objectives and goals for the assigned location; ensures development, implementation, and administration of department policies, procedures, turnaround time, and quality; participates in long range planning and development
- Assists in the development and maintains finance aspects for assigned location(s); prepares, secures necessary approvals, and manages operational and budgets; coordinates all purchases of supplies and minor capital equipment (for large capital purchases, works with the appropriate parties); directs business practices to ensure timely, efficient, and accurate patient results; takes appropriate action to ensure services are within budget guidelines
- Ensures that all departments are staffed adequately for the scope of service and turnaround time (as allowed/approved by budgeting); acts as a resource for supervisor personnel to help resolve human resources problems; interviews, hires, counsels, and/or terminates subordinate personnel; performance reviews and planning for direct reports
- Participates in, promotes, and provides educational and professional activities; remains current on technical, managerial, and financial aspects for assigned departments; ensures development and implementation of an educational/staff development plan; works with supervisory personnel to ensure participation in educational/staff development plan
- Develops and maintains cooperative relationships with all personnel, medical staff, other departments, and vendors in support of patient care; communicates, gathers, and exchanges information; develops and implements solutions to problems; initiates new programs
- Deploys lean concepts and techniques, in partnership with Operational Excellence (OpEx) to allocate resources effectively
- Develops improvement programs to ensure attainment of key performance metrics and sustainable improvement projects
- Facilities and supports approved projects and directives, i.e., information system planning/implementation, productivities, efficiency, and quality improvement efforts
- Serves on committees and improvement teams to coordinate activities as they relate to diagnostic services, turnaround time, and quality assurance
- Works with projects to a timely resolution and completes assignments according to agreed upon deadlines
- Produces financial and statistical reports and metrics
- Recognizes the need and responds in a timely manner, to inform Management of operational issues within areas of responsibility
- Develops, plans, and implements improvement programs
- Consults and collaborates with other directors for integration among sites, standardization, compliance and to capture advantages due to economies of scale
- Ensures that a safe working environment is maintained and that safe work practices are employed; ensures staff participation in all safety, compliance and other mandatory training
- Maintains advance knowledge of CAP/CLIA/NY requirements and ensures compliance with all regulatory standards
- Accountable for the operation of a 24-hour function, including responding to emergencies, and attendance at meetings outside of working hours as needed
Experience, Education and Qualifications:
- Bachelor’s Degree or equivalent experience preferred
- 12 or more years’ experience in a leading a manufacturing or lab operation with progressive responsibility required
- Proven success increasing and maintaining client and employee satisfaction
- Proven experience in process improvement
- Proven problem-solving and operations excellence skills
- Excellent interpersonal skills with the ability to function independently in a matrixed organization
- Ability to make sound decisions under stressful situations
- Demonstrated success in leading team members to reach goals and objectives
- Demonstrated success in meeting high performance standards with regard to work quality and quantity
- Strong interpersonal skills to effectively communicate with all employees and clients
- Strong computer skills to accomplish tasks
- Strong organizational skills and attention to detail
- Ability to work independently and within a team environment
- Must be able to work in a fast-paced, multi-tasking environment and maintain production and quality standards
- Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
Travel: Occasional

Equal employment opportunity, including veterans and individuals with disabilities.
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