CREDIT AND COLLECTIONS SUPERVISOR - Military veterans preferred

POSITION SUMMARY

The Credit and Collections Supervisor position will be responsible for all aspects around managing EQD Credit management strategy including the credit team and its functions.

The function is a key support function for EQD’s Order to Cash Process, and will provide guidance and support to all regions and associated branches in establishing customers in BC16 and monitoring their credit terms to reduce risk while supporting business execution and growth.

The position is managing a critical face to our customers and need to have an excellent customer experience mindset as customers are being onboarded and risk assessed.

ESSENTIAL FUNCTIONS

The Credit and Collections Supervisor will be responsible for establishing and maintain a team to establishing and monitoring credit terms for customers, managing interface with our collections and legal support.

This includes but are not limited to:

• Supporting in executing the strategic direction for Credit Risk Management in EQD.
• Oversee the process for review of customer credit applications;
  • Including verification of the application information
  • Review credit reports (D&B, Experian, Moody’s) and verify trade references
  • Analyze personal guarantee information
  • Fraud verification review
  • Analyze and assign credit limits (including Cash on Delivery (COD)
• Manage exception in a proactive business positive way
  • Guide team in higher level research and resolution requirements for customer inquiries/disputes
  • Prepare exception request for approvals according to the delegation of authority
• Continuous improvement of EQD credit risk guidelines to grow business in a responsible, risk adjustment manner
• Maintain processes for data driven services;
• Maintain customer account integrity in BC16, Sugar CRM, and other Credit supporting tools;
  • Ensure all customer cards are accurate and up to date as needed
  • Monitor and maintain business relationships (DUNS) and Account Based categorization
  • Monitor accounts to determine credit limit worthiness of established customers
  • Oversee transmission of customer payment files to Dun & Bradstreet, Moody Analytics, LevelSet
  • Update and maintain customer Certificate of Insurance verification
• Support audit requests and perform internal testing for compliance of processes and procedures.
• Manage relationship with regions and functions to effectively manage credit related requests and advice.
• Essential functions are expected to evolve as new tools and procedures are established.
• Credit Risk Management
  • Operator of the Credit risk management process within EQD, maintain and develop to manage risk
  • Work with regions to manage credit risk through terms and conditions and insurance.
  • Maintain process with 3rd party collections and attorney relationships
  • Oversee credit reporting, inquiries/disputes to Dun & Bradstreet
  • Maintain Credit team processes and competency to ensure;
    • Ensure all new customer applications and COD requests are processed in a timely manner
    • Proactive account monitoring to determine credit limit worthiness
    • Oversee the review and approval of credit authorizations
    • Ensure all customer cards are accurate and updated as needed
    • Effectively manage certificate of insurance requirements

SKILLS & ABILITIES

Education: Bachelor’s Degree, concentration of Business, Accounting or Finance preferred
Experience: 4+ years of credit/customer service

Computer Skills: Solid computer skills in the operation of all programs used by the organization including Microsoft Word and Excel
Other Requirements:

• Good written and verbal communication skills, including the ability to articulate recommendations in a concise and timely manner
• Customer Experience mindset throughout the processes
• Strong attention to detail and ability to work with a high degree of accuracy
• Planning – Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, and coordinates/cooperates with others
• Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others

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WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated
against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of
employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to
perform, as the Company may deem appropriate.