IT Systems Support Specialist II - Military veterans preferred

Waséyabek Development Company, LLC (WDC) is a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for members of the Band, which will contribute to their long-term wealth and economic self-sufficiency, while managing risk and creating quality employment opportunities.

Position Summary

The IT Systems Support Specialist II provides Tier 1 and Tier 2 technical support for end-user devices, software, and business systems across the organization. In addition to daily operational support, this role actively contributes to IT transformation initiatives by assisting in the rollout of new technologies, user training, and documenting updated processes. The position is based out of the Waséyabek Corporate Office in Grand Rapids, Michigan and is eligible for a hybrid work schedule.

Essential Job Functions include, but not limited to, the following:

•    Provide hands-on support for desktops, laptops, mobile devices, and peripheral equipment in Windows and macOS environments.

•    Troubleshoot and resolve issues related to Microsoft 365, VPN, Teams, SharePoint, and standard enterprise applications.

•    Support user onboarding/offboarding, including device provisioning, permissions setup, and account lifecycle management via Microsoft Entra ID and Intune.

•    Maintain accurate asset tracking for all IT equipment, ensuring timely updates during project transitions.

•    Assist with deployment and configuration of devices and applications during IT transformation rollouts (e.g., migration to new collaboration tools or security tools).

•    Conduct user acceptance testing and provide user support during technology transitions.

•    Update and maintain documentation and SOPs to reflect system and workflow changes from transformation projects.

•    Participate in IT pilot groups and provide feedback to project teams on deployment impact and user experience.

•    Other duties, as assigned.

Minimum Qualifications, Knowledge, Skills, and Abilities:

•    2+ years of IT technical support experience in a professional environment and high school completion or an equivalent combination of education and experience.

•    Familiarity with Microsoft 365 suite, Entra ID, Intune, and endpoint management tools.

•    Ability to follow structured implementation and rollout plans.

•    Strong communication and end-user training support skills.

•    Ability to pass a pre-employment drug screen.

•    Ability to pass an extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check, and other relevant background information deemed necessary by WDC.

•    U.S. citizenship

Preferred Qualifications, Knowledge, Skills, and Abilities:

•    One of the following industry certifications: Microsoft (MCP, MCSA, MCSE), CompTIA A+, Network+, Security+, Cisco CCNA, ITIL Intermediate

•    Prior knowledge or experience working with a Native American Tribe.

Physical Requirements:

This job operates in a professional office environment. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Flexibility related to work hours as project demands arise.

•    Occasionally required to move 5 – 40 pounds.

•    Must be able to remain in a stationary computer position for extended periods of time.

•    Must be able to use hands and fingers to type.

•    Must be able to reach with hands and arms for using a computer.

Travel Requirements:

Some travel may be required, up to 10% of the time. The travel may be local or national and may be by car, rail, or air.

Disclaimer:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Native American & Veteran Hiring Preferences will be applied in accordance with Waséyabek Development Company policy. We are committed to making merit-based hiring decisions. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, disability, genetic information, citizenship, marital status, height or weight, veteran status, or any other legally protected category.