Primary Care Solutions provides industry-leading Primary Care services to Veterans. Veteran-led and clinician-managed, we deliver compassionate, expert medical care, establishing personal bonds with our Veterans in our Community-Based Outpatient Clinics (CBOCs). We have consistently achieved high marks from the VA in our CBOCs, and we are excited to discover first-rate colleagues to join our group.
RESPONSIBILITIES:The RN Clinical Care Delivery Program Manager plans and provides comprehensive PACT training for the entire staff in accordance with professional nursing standards. Additionally, the RN Program Manager actively monitors clinical quality metrics as listed in the QASP having to do directly with medical care delivered and outcomes.
Education and improvement plans are designed, implemented and monitored for outcomes.
Program manager will be required to travel as needed monthly to train new staff, implement new processes, cover Clinic Managers during vacancies and any additional needs as designated by the Director of Operation.
- Train all new staff in the job functions to include utilization and documentation in CPRS. Nursing staff will be trained in proper triage process, ordering within nursing scope, and case management duties
- Develop and maintain an RN/Case Manager and PACT team training guide
- Follow up with PACT staff as a resource to effectively help fulfill the PACT team duties
- CBOC operating hours are Mon - Fri 8:00am to 4:30pm.
- Manage day to day clinic operations, ensuring clinical quality expectations are met
- Compliance oversight, including Office of Inspector General, Joint Commission, Environment of Care, lab compliance, and other related items
- Manage the clinics financial performance, review and manage clinic expenses
- Take an active role in enrollment growth and retention
- Assists practitioners with patient care and practices specialized nursing skills in patient assessment
- Triage patients identifying acute patient needs and high acuity patients, identifying Veterans at risk for uncoordinated care, and mobilizing a care team for optimal patient outcomes
- Provide patient and family education focused on self-management, prevention, and wellness
- Monitor discharge list and contact patients for follow up
- Establish and maintain a warm, welcoming, and professional atmosphere for our colleagues and veterans, ensuring needs and expectations are consistently met
- 2 years of healthcare management experience (VA CBOC preferred)
- Primary Care and/or chronic disease management experience
- Knowledge of CPRS, RN Care Management, LPN, and MSA duties, as well as the VAMC policies and procedures in each region that a PCS CBOC is established
- Ability to train staff in PACT duties
- Ability to access and review VA data with respect to clinical quality metrics
- Ability to develop and roll out improvement plans
- Current and active RN License for the state in which the CBOC is located, required to get a license in every VA location PCS has a CBOC as well as credentialed.
- Current BLS for providers certification issued by American Heart Association (AHA).
- Strong computer skills, including EMR experience.
BENEFITS SUMMARY:
- Medical/Dental/Vision/Prescription Plans
- Life Insurance
- Short/Long Term Disability
- Paid Time Off/Federal Holidays
- 401(k)
This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management.
If youre looking for an organization that cares for your growth and well-being as much it does its patients, Apply Today!
ADDITIONAL INFORMATION:
As a Federal Contractor Primary Care Solutions (PCS) prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. We prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, and national origin. PCS takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Equal employment opportunity, including veterans and individuals with disabilities.
