Accounts Receivable Supervisor - Military veterans preferred

CertaSite, LLC

Position Summary:

We are seeking a highly motivated and experienced AR Supervisor to lead and support our collections team. This role combines leadership responsibilities with hands-on collection work and requires an individual who thrives in a fast-paced environment. The ideal candidate will bring strong interpersonal skills, strategic thinking, and a passion for developing team performance through clear metrics and consistent coaching.

Key Responsibilities:

• Supervise daily activities of the collections team to ensure timely follow-up and resolution on past-due accounts.
• Serve as a working supervisor by actively managing a personal portfolio of high-priority or complex accounts.
• Develop, implement, and track key performance indicators (KPIs) to measure team productivity, collection effectiveness, and customer engagement.
• Set clear goals and expectations for team members; monitor progress and provide regular performance feedback.
• Coach and mentor team members to improve collections techniques, negotiation skills, and customer interactions.
• Ensure compliance with internal policies and applicable regulations in all collection activities.
• Resolve escalated customer issues professionally and in a timely manner.
• Collaborate with internal departments.
• Prepare and present weekly/monthly reports on collection performance, aging trends, and areas of concern.
• Recommend and implement process improvements to increase efficiency and recovery rates.

Qualifications:

• Bachelor’s degree preferred.
• Minimum 3–5 years of experience in collections, including at least 1–2 years in a supervisory or team lead role.
• Strong knowledge of collections practices, account reconciliation, and credit policies.
• Demonstrated experience developing and managing performance metrics and KPIs.
• Excellent interpersonal and motivational skills with the ability to lead by example.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency with collections software and Microsoft Office Suite, especially Excel.
• Ability to handle sensitive information and maintain confidentiality.

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime hours may be required at month end and as requested, controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone

Equal Employment Opportunity/M/F/disability/protected veteran status

PI272940647