2025-06-07
University of Pittsburgh
Other
/yr
employee
contract
Pittsburgh
Pennsylvania
15260
United States
HR Client Services Representative
The HR Client Services Representative is responsible for day-to-day client support, responding to on-line, in-person, and telephone inquiries from current & former employees, external customers, and our administrative partners as they relate to new hire/rehire onboarding, I-9 & E-Verify processing, Talent Center access, employment form completion, Pitt Worx action items, and payroll inquiries, etc.
The representative is expected to provide outstanding service by guiding the client through resolution of their inquiry, handling all Tier 1 level questions relating to HR and Payroll. They assist the HR functional units and departmental partners in finding solutions and providing resources in support of their duties. Client Services representatives will be required to work in all university HR systems: Oracle/Taleo, SalesForce, OneDrive, Teams, PRISM, and Equifax.
Supports Human Resources by reviewing and maintain accurate data, employee records, and active job records and job postings. Assists with record audits and associated reports and effective customer service.
Client Service Support:
Front end client support, responding to on-line, in-person, and telephone inquiries from clients concerning human resources and payroll programs and policies. Timely and accurate responsiveness to inquiries is critical. Reviews data for accuracy and correct errors in employee transactions including, but not limited to, timekeeping errors, and onboarding.
Maintains employee personnel and time records.
Employee compliance processing duties that include I-9 and E-Verify processing.
Assists with record audits and mandatory reports which may include I-9 audits, payroll audits, and other compliance reviews.
Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
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