Deputy Manager – CBC Field Operations - Military veterans preferred

JOB SUMMARY

As an integral part of CBC Field Operations, an incumbent plays a pivotal role in ensuring smooth cargo clearance and delivery processes, coordinating with internal departments and external stakeholders, maintaining adherence to customs regulations, and utilizing technological tools for efficient back-office operations. Additionally, the role entails promoting a customer-centric approach, upholding ethical standards, and adapting strategies to navigate changing regulatory environments effectively.

KEY RESPONSIBILITIES

Operational Excellence

• Facilitate Efficient Customs Clearance.
• Ensure timely clearance and delivery of cargo without incurring penalties or demurrages as much as possible.
• Coordinate with transport vendors for timely placement of vehicles for loading/offloading.
• Ensure proper loading/offloading of cargo on transport vehicle without damages.
• Submit required documents, expense reports, and information promptly.
• Provide timely updates to reporting managers on assigned tasks.
• Monitor daily field operations and ensure compliance with regulatory standards.
• Foster effective coordination between internal departments.
• Scrutinize documents and goods to ensure adherence to compliance regulations.
• Seek necessary guidance from superiors to understand tasks thoroughly before execution.
• Maintain proper document records as per regulations.
• Manage advances and submit accurate vouchers.
• Report exceptions promptly, including queries or damages.
• Adhere to the code of conduct outlined in CBLR, 2018.
• Refrain from involvement in unions or associations.
• Sign customs documents only with proper authorization.
• Avoid activities that could tarnish DHL's reputation or attract regulatory actions.
• Handle packages with care.

Stakeholder Management

• Communicate proactively with peers and superiors regarding customs-related matters.
• Interface with customs officials to maintain positive relationships.
• Foster cordial relations internally and with external agencies.

COMPETENCIES

Functional Competencies

• Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
• Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
• Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.
• Cargo Handling Expertise: Manage cargo handling processes, including loading, and unloading.

Behavioural Competencies

• Agility: Ability to adapt quickly to changing operational needs and environments.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.